Receptionist- Full Time

Scheels All Sports, Inc.; The Colony (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

Scheels All Sports, Inc. in The Colony, TX is seeking a motivated Customer Service Associate to join our team. You will answer incoming calls, assist customers, and support office duties as needed.

The ideal candidate will have an AA/AS or equivalent or 6 months to 1 year of related experience, strong communication, and proficiency with Microsoft Word, Excel and Publisher. Schedule flexibility is required, with shifts between 9am and 9pm Monday–Saturday, Sundays 11am–7pm; average 40 hours per

Qualifications

• Associates degree (AA/AS) or equivalent from a two-year college or technical school, or six months to one year related experience and/or training.
• Excellent written and verbal communication skills.
• Ability to read, write and comprehend simple instructions, short correspondence, and memos.
• Experience with Microsoft Office programs (Word, Publisher, Excel).

Responsibilities

• Answer all incoming calls in a friendly, professional and pleasant disposition.
• Be knowledgeable and courteous while assisting customers and transferring calls to appropriate associates or areas for further assistance.
• Assist in general office duties that include mail service, sorting and opening mail to deliver to appropriate individual/department, updating phone lists and assisting other office positions as needed.
• Create daily pocket schedules, make signs for all shops, order supplies and keep stocked at all times.
• Assist in various projects for members of the Leadership team as needed.
• Demonstratemultitasking, organization, attention to detail, and problem solving skills.
• Experience in Microsoft Office programs such as Word, Publisher, and Excel.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Excellent written and verbal communication skills.
• Ability to complete basic mathematical equations.
• Ability to deal with problems involving several concrete variables in standardized situations.

Skills

Customer Service

Microsoft Office

Communication skills

Multitasking

Attention to detail

Teamwork

Education

AA/AS or equivalent

Tools

Microsoft Word

Microsoft Excel

Publisher

Job description

The Colony Scheels
4450 Destination Drive
The Colony, TX 75056, USA

Description

Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training.
SCHEELS is a leader in the sporting goods industry - driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in America—offering world-class brands, special attractions, and unmatched customer service.

SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in the sporting goods industry. Mentorship and professional development training are a focus throughout your entire career.

Respon sibilities:

• Answer all incoming calls in a friendly, professional and pleasant disposition
• Be knowledgeable and courteous while assisting customers and transferring calls to appropriate associates or areas for further assistance
• Assist in general office duties that include mail service, sorting and opening mail to deliver to appropriate individual/department, updating phone lists and assisting other office positions as needed
• Create daily pocket schedules, make signs for all shops, order supplies and keep stocked at all times
• Assist in various projects for members of the Leadership team as needed
• Ability to read, write and comprehend simple instructions, short correspondence, and memos
• Demonstratemultitasking, organization, attention to detail, and problem solving skills
• Experience in Microsoft Office programs such as Word, Publisher, and Excel
• Ability to calculate figuresand amounts such as discounts, interest, commissions, proportions, and percentages
• Excellent written and verbal communication skills
• Ability to complete basic mathematical equations
• Ability to deal with problems involving several concrete variables in standardized situations

Requirements:

Customer Service

Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”

Culture

Approach daily tasks, projects and follow-up communication with energy and sense of urgency

Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact

Show respect and appreciation for others and Scheels

Arrive to work and meetings 10 minutes early

Team Mentality

Genuine interest and action in helping others before yourself, regardless of recognition or reward

Teach-ability

Consistent eagerness to listen, learn, apply knowledge and accept critical feedback

Ability to adapt to a changing work environment

Ability to apply concepts of basic math, grammar, punctuation and spelling

Dress Code

Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners

Demonstrate pride and ownership of their work while meeting expected deadlines

Education & Experience:

The ideal candidate will have an associates degree (AA/AS) or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Physical Requirements/Lifting Requirements:

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.

Sedentary work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Roles are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.

Schedule:
Must be flexible to work assigned schedule between 9a.m. and 9p.m., Monday through Saturday, 11a.m. and 7p.m., Sunday. Schedule may include varied hours, evenings, weekends, and holidays, must be available minimum of three weekends a month. Average hours per week is 40hours.

EQUAL EMPLOYMENT OPPORTUNITY

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.