Receptionist - Fraud and Consumer Protection Division

DelDOT; Wilmington (DE); On-site; USD 30,000 - 40,000; Full time

Job summary

The Delaware Department of Justice is hiring a Receptionist for its Fraud & Consumer Protection Division. This position involves answering phone calls, providing clerical support, and managing data for consumer inquiries, ideally suited for candidates with strong organizational skills and proficiency in Microsoft Office.

Benefits

Loan forgiveness eligibility

Healthcare

Pension

Paid vacation (over 4 weeks)

Paid sick leave

Parental leave

Qualifications

• Six months of experience in office operations.
• Knowledge of data collection and record keeping.
• Experience using automated information systems.

Responsibilities

• Answering and transferring a high volume of telephone calls.
• Greet guests and process mail.
• Maintain data and files, responding to inquiries.

Skills

Communication

Organization

Detail-oriented

Tools

Microsoft Office Suite

Job description

Introduction

Delaware's Attorney General, the State's chief law enforcement officer, has a broad responsibility to combat crime, uphold civil rights, safeguard families, fight fraud, and protect consumers in the First State. In meeting this mission, Attorney General Kathy Jennings is supported by teams of talented lawyers and staff in the Criminal, Civil, Family, Fraud and Consumer Protection, and Civil Rights and Public Trust Divisions. Each of the more than 500 staff who work in the Office of the Attorney General are dedicated to serving all Delawareans with integrity and passion. Deputy Attorneys General, with critical support from criminal special investigators, victim service specialists, paraprofessionals, and administrative staff, prosecute criminal cases, enforce consumer laws, provide counsel to state agencies, ensure the public's access to open government, protect the abused, and much more.

Summary Statement

The Delaware Department of Justice is seeking a professional and customer-focused individual to serve as the Receptionist for its Fraud & Consumer Protection Division, specifically within the Consumer Mediation Unit, located in the Brandywine Building at 1000 N. West Street, Wilmington, DE 19801. The standard work hours are 8:00 a.m. to 4:30 p.m. Monday through Friday. The primary duties include answering and transferring a high volume of telephone calls. The Receptionist may also professionally greet guests, process mail, scan documents, and accurately enter consumer data in the case management system. This position answers multiple busy telephone lines, takes accurate messages, and forwards calls to the appropriate staff. The role also involves responding to general inquiries about the Department of Justice and the specific division or unit. Additional clerical tasks such as typing, filing, copying, and outreach preparation may be required. The ideal candidate must be detail-oriented, highly organized, and capable of managing multiple priorities. Proficiency in Microsoft Word and Office Suite, strong communication skills, and professional reception practices are essential.

Essential Functions

Core functions include processing information, maintaining data and files, responding to inquiries, scheduling appointments, explaining forms and procedures, and preparing reports. Incumbents may also handle complaints, provide technical guidance, and refer individuals to appropriate agencies.

Job Requirements

Applicants must demonstrate competence in:

1. Six months experience in office operations, including operating office machines, handling mail, answering phones, and maintaining files.
2. Knowledge of data collection, compilation, and maintenance from various sources.
3. Knowledge of record keeping.
4. Experience using an automated information system for data entry, updates, and reporting.

Additional Posting Information

Please upload a recent resume when applying. This position is exempt from the State of Delaware Merit System.

Conditions of Hire

A satisfactory criminal background check and direct deposit are required. Applicants must be legally authorized to work in the U.S.

Benefits

Benefits include loan forgiveness eligibility, healthcare, pension, over 4 weeks of vacation, paid sick leave, and parental leave. More details are available at https://dhr.delaware.gov/benefits/

Accommodations

Accommodations are available for applicants with disabilities. For assistance, call [phone] or the Delaware Relay Service at 1-800-232-5460. Delaware is an Equal Opportunity employer and values diversity.