Receptionist - Franchise Location

H&R Block; Chico (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading tax services provider in Chico is seeking a Receptionist for their Franchise Location. The ideal candidate will handle client interactions, schedule appointments, and maintain office organization. Previous customer service experience and proficiency in Microsoft Office are required. This full-time role offers a pay range of $18.00 - $20.00/hr and a comprehensive benefits package.

Benefits

Health coverage

Retirement plans

Employee assistance

Discounts

Qualifications

• Experience working in a fast-paced environment.
• Previous customer service experience.
• Flexibility to work in multiple locations and schedules.

Responsibilities

• Answer phones and greet clients in a personalized manner.
• Match clients with suitable tax professionals.
• Schedule clients according to their preferences.
• Maintain office cleanliness and resource organization.

Skills

Customer service

Organizational skills

Multi-tasking

Microsoft Office proficiency

Time-management skills

Education

High school diploma or equivalent

Job description

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What you'll do...

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to their preferences.
• Ensure all clients' needs are met during service, whether in person, over the phone, or virtually.
• Maintain office cleanliness and resource organization with team members.
• Perform other duties as assigned.

Your expertise:

• Experience working in a fast-paced environment.
• Previous customer service experience.
• Ability to multi-task effectively.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Office.

Preferred qualifications:

• High school diploma or equivalent.
• Flexibility to work in multiple locations and schedules.
• Sales or marketing experience.

Pay Range: $18.00 - $20.00/hr. Local minimum wage laws apply. Compensation depends on experience, education, skills, and location. Benefits include health coverage, retirement plans, employee assistance, and discounts.

Additional Details:

• Employment type: Full-time
• Job function: Administrative
• Industry: Retail