Receptionist - Franchise Location

H&R Block; Abingdon (VA); On-site; USD 22,000 - 25,000; Part time

Job summary

H&R Block in Abingdon, Virginia, is seeking a Seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax expert. You will help schedule appointments and ensure client needs are met in person, by phone, or virtually.

You will thrive in a fast-paced environment, bringing strong customer service, multitasking, and organizational skills. The role offers hourly pay ranging from $16.00 to $18.00 per hour, with opportunities to grow with the

Qualifications

• Experience in a fast-paced environment is preferred.
• Previous customer service experience is desirable.
• Ability to multitask and stay organized under pressure.
• Strong communication and interpersonal skills."

Responsibilities

• Answer phones and greet clients in a friendly, personalized manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested by the client.
• Help ensure all client needs are met during service (in person, by phone, or virtually).
• Maintain office cleanliness and organization with the team.

Skills

Customer service

Multitasking

Time management

Communication

Organizational skills

Greet clients

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

About The Role

Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block1 as a seasonal

Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block1 as a seasonal Client Service Professional/Receptionist means you'll focus on how to wow clients now and in the future.

What You'll Bring To The Team

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Your Expertise

• Experience working in a fast-paced environment
• Previous experience in a customer service environment
• Ability to multi-task
• Strong organizational and time-management skills
• Computer proficient with the ability to use Microsoft Office

Preferred Qualifications

• High school diploma or equivalent
• Ability to work flexible schedule and/or in multiple locations
• Sales/marketing experience

Why work for us

1 This office is an independently owned and operated franchise office operating under an agreement with H&R Block. Franchisees make their own hiring decisions and any questions regarding employment at this office should be made directly to the franchisee. The following information has been provided by the franchisee operating the franchise office that has posted this position and has not been endorsed or validated by H&R Block. All questions should be made directly to the franchisee.

Pay Range

$16.00 - $18.00/Hr.