Receptionist, FL PACE Centers

Miami Jewish Health; Fort Lauderdale (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free on-campus parking

Onsite fitness center

Medical/dental/vision coverage

403(b) retirement plan

Competitive compensation

Job summary

Miami Jewish Health in Fort Lauderdale is seeking a Receptionist PACE to perform receptionist duties for the assigned department, following department protocols and procedures. You will assist with clerical tasks as needed and serve as the first point of contact for patients, families, and staff.

The role requires a High School Diploma, bilingual English/Spanish, and the ability to handle a busy switchboard, process mail, and maintain accurate records while delivering compassionate care to

Qualifications

• Minimum 6 months of related experience in a healthcare setting.
• High School Diploma or equivalent is required.
• Bilingual English/Spanish ability is required.
• Good interpersonal and communication skills important.

Responsibilities

• Handles all telephone calls, transfers calls to appropriate parties and greets and directs visitors.
• Transfers calls to voicemail or takes messages and delivers them to the appropriate person in a timely manner.
• Distributes incoming mail, copies and faxes documents in a timely manner.
• Emergency situations with clients/caregivers/providers are referred to appropriate parties.
• Maintains unit specific documentation as per department guidelines and regulatory standards.
• Provides assistance to staff and clerical support as needed.
• Attends department meetings and in-services as needed.

Skills

Customer Service

Bilingual English/Spanish

Interpersonal Communication

Geriatric Patient Care

Attention to detail

multitask

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Brief Description

Miami Jewish Health is one of the largest providers of healthcare and living options for aging adults in the Southeast. We operate Florida PACE (Program of All-Inclusive Care for the Elderly) Centers, the largest PACE program in Florida, which serves as health plan, healthcare provider, and social center designed for older adults with complex medical needs. We have four adult day health centers that serve participants in Miami-Dade and Broward counties.

Job Title

Receptionist PACE

Job Summary

Perform receptionist duties for assigned department following department protocols and procedures. Assists with clerical duties as needed.

Essential Job Functions

• Handles all telephone calls, transfers calls to appropriate parties and greats and directs visitors.
• Transfers calls to voicemail or takes messages and delivers them to the appropriate person in a timely manner.
• Distributes incoming mail, copies and faxes documents in a timely manner.
• Emergency situations with clients/caregivers/providers are referred to appropriate parties.
• Maintains unit specific documentation as per department guidelines and regulatory standards.
• Provides assistance to staff and clerical support as needed.
• Attends department meetings and in-services as needed.

Job Requirements

• High School Diploma or equivalent

Experience

• 6 months of related experience preferably in a healthcare setting.

Licenses/Certifications

• N/A

Abilities Required

• Proficient in Microsoft Office products
• Demonstrated ability to handle busy switchboard
• Costumer Service Skills, Bilingual (English/Spanish) required
• Knowledge of Medical Terminology
• Excellent interpersonal and communication skills
• Demonstrated caring attitude/ability to work with geriatric patients

Functional Demands

Environment Work Conditions

• Normal working condition with adequate lighting and ventilation

Infectious Material Exposure

• No routine exposure to blood/body fluids/tissues, but may occasionally require performing unplanned activities which may involve exposure to blood/body fluids/tissues.

Organizational Expectations

• Ensures that resident’s/patient’s rights are adhered to
• Demonstrates professionalism and accountability
• Demonstrates a caring attitude consistent with Miami Jewish EmpathicareSM toward MJH residents, patients, family members, employees, and other facility guests
• Demonstrates excellent communication skills
• Ensures confidentiality and security of patients’ medical information
• Identifies and utilizes appropriate channels of communication
• Able to speak, read and write English
• Able to think and act calmly to meet unusual occurrences of the job
• Adheres to the organization’s Mission, Vision and Values
• Participates in departmental activities, meetings and in-services and follows established guidelines
• Maintains a safe working environment

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We believe in the power of empathy, the value of relationships and the importance of a life well-lived. Come see why Miami Jewish Health is unlike anywhere you’ve ever worked before. We offer competitive compensation, medical/dental/vision coverage and a 403(b)-retirement savings plan for eligible full and part-time positions, free on-campus parking, an onsite fitness center and more.

Miami Jewish Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.