Receptionist EMPACT

La Frontera EMPACT - Suicide Prevention Center; Apache Junction (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Generous PTO

10 paid holidays per year

Medical plans

Dental plans

Vision plans

403(b) retirement plan

Retirement Allowance

Company-paid Life/AD&D and Long-term (

Disability

Voluntary additional Life and Short‑/!

Tuition Reimbursement

Licensure Reimbursement

Elder Care Assistance

Pet Insurance and much more!

Job summary

EMPACT-SPC/La Frontera Arizona is seeking a reliable Receptionist (Outpatient Services Support Specialist) to manage front desk operations in a behavioral health setting. Responsibilities include answering a multi-line phone system, scheduling appointments, greeting clients, and performing clerical tasks to ensure smooth clinic flow with confidentiality and compassion.

A high school diploma or GED is required; two years of related experience; excellent communication and customer service skills;

Qualifications

• Minimum of a high school diploma or GED.
• Two years of related experience required.
• Excellent communication and customer service skills.
• Ability to multitask and intermediate typing skills.
• Strong computer skills; proficient with MS Office Suite (Word, Excel, Outlook).
• Knowledge of HIPAA and maintaining confidentiality.
• Must have a fingerprint clearance card or be eligible to obtain one.

Responsibilities

• Answer a multi-line phone system and schedule appointments.
• Greet clients and perform clerical duties to support clinic operations.
• Maintain professional conduct and positive relationships with staff and clients.
• When driving on agency time, have a valid Arizona driver's license and appropriate liability insurance; out-of-state applicants provide 3 years of driving record on hire.
• Maintain confidentiality and privacy of clients.

Skills

Communication

Customer service

Multitasking

Typing

MS Office

Privacy laws

Interpersonal skills

Detail-oriented

Phone skills

Education

High School Diploma or GED

CNA or MA preferred

Tools

MS Office Suite

Job description

Who We Are

EMPACT- Suicide Prevention Center, part of the La Frontera family, is an industry-leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer.

What You’ll Do

This Receptionist (Outpatient Services Support Specialist) role requires an outgoing, dependable, detail-oriented, and resourceful person. We need a front office representative with previous experience in an outpatient behavioral health setting, doctor's office or similar environment that can represent our agency professionally, and treat our clients with respect and in a caring manner. Responsibilities include answering a multiple-line phone system, scheduling appointments, greeting clients, as well as other clerical duties. Candidate must be flexible and work effectively in a team-oriented environment.

Shift: Mon-Thur 10am to 7pm and Friday from 8am to 5pm

Essential Responsibilities

• Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation.
• Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
• Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners.
• If driving while on agency time or on agency business, a valid Arizona driver's license and appropriate liability insurance and approval for liability coverage with EMPACT - SPC’s liability insurance carrier are required. Out-of-state applicants must provide 3 years of driving record upon hire.
• Staff members who provide direct client services must be at least 21 years old. Staff members who provide support services (administrative or clinical) must be at least 18 years old. All employees will have a minimum of a high school diploma or equivalent.
• Perform clerical duties to assist in the day-to-day operation of the clinic to ensure smooth clinic and client flow.
• Effectively manage projects and demonstrate the ability to multitask in order to meet the responsibilities of the position.
• Effectively prioritize responsibilities and utilize independent decision‑making skills to support the operation of the agency.
• Demonstrate initiative to work cooperatively and collaboratively as part of a team to meet the needs of the department.
• Maintain effective communication and positive working relationships with internal and external customers.
• Abide by the client's rights and maintain the client's confidentiality at all times.

What You’ll Provide

• Must have a minimum of a High School education (diploma) or GED.
• CNA or MA preferred but not mandatory.
• Two years of related experience is required.
• Excellent communication and customer service skills.
• Ability to multitask.
• Intermediate typing skills.
• Strong computer skills; proficient with MS Office Suite (Word, Excel, Outlook).
• Strong interpersonal skills.
• Detail-oriented.
• Telephone skills and knowledge of privacy laws.
• Knowledge of the Health Insurance Portability and Accountability Act (HIPAA) and maintaining the confidentiality of protected health information.
• Must have a fingerprint clearance card or be eligible to obtain one.

What We’ll Offer

• Generous PTO
• 10 paid holidays per year
• Medical plans (4 choices)
• Dental plans (2 choices)
• Vision plans (2 choices)
• 403(b) retirement plan
• Retirement Allowance
• Company-paid Life/AD&D and Long-term Disability
• Voluntary additional Life and Short-term Disability
• Tuition Reimbursement
• Licensure Reimbursement
• Elder Care Assistance
• Pet Insurance and much more!

EMPACT-SPC is licensed by the Arizona Department of Health Services and accredited by the American Association of Suicidology (AAS) and The Commission on Accreditation of Rehabilitation Facilities (CARF).

EMPACT-SPC/La Frontera Arizona provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

All employees of EMPACT-SPC and La Frontera Arizona are employees "at will" as that term is understood in the State of Arizona. This means that employment may be terminated at any time without prior notice and for no stated reason.

EMPACT-SPC/La Frontera Arizona reserves the right to modify position descriptions as needed and without notice. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.