Receptionist - Dunckel Veterinary Hospital

Mission Pet Health; Davison (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Discounted veterinary care for your to

Online discount platform

Teladoc access 24/7

Job summary

Dunckel Veterinary Hospital in Davison, Michigan, invites you to join a dedicated team committed to clinical excellence and compassionate care through Mission Pet Health. This receptionist role offers exposure to diverse cases in a small animal practice with urgent care services, backed by a national network of veterinary professionals.

You’ll manage a multi-line phone system, coordinate appointments, maintain records, and support clients on preventative care and services.

Qualifications

• Customer service experience in a fast-paced environment.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Collaborative, team-first mindset with the ability to work independently when needed.

Responsibilities

• Manage multi-line phone system and greet clients with a positive attitude.
• Maintain accurate medical records and appointment schedules; handle transactions.
• Educate clients on preventative care and hospital services.
• Provide compassionate, empathetic support to clients and pets.

Skills

Customer service

Communication

Organizational skills

Team player

Veterinary software

Tools

Veterinary software

Job description

Dunckel Veterinary Hospital, located in Davison, Michigan, invites you to join a dedicated team committed to clinical excellence and compassionate care. Our mission focuses on creating a supportive environment where you can truly do your best work every day. We are proud to be an AAHA Accredited hospital, reflecting our long-standing commitment to the highest standards in veterinary medicine. This dedication is affirmed by our excellent community standing, evidenced by a 4.5-star Google rating. If you are seeking a place where quality medicine meets genuine team camaraderie, this is the opportunity you have been waiting for. Joining Dunckel means accessing the vast resources of a supportive network dedicated to your professional success. We believe that when our teammates succeed, the hospital succeeds. You will find specific programs designed to help you achieve your long‑term career goals, whether that involves pursuing specialized skills, becoming a credentialed technician, or moving into a leadership position. We prioritize education, offering ongoing learning opportunities and ensuring strong mentorship is available to all teammates so you can continuously advance your knowledge and practice high‑quality medicine. As a small animal practice also offering urgent care services, you will be exposed to diverse and challenging medical cases that keep your skills sharp. We ensure that our veterinarians have access to internal specialty consultations, allowing you to provide comprehensive and complex patient care without delay. This focus on advanced medical resources ensures that our protocols remain innovative, and you are fully supported in delivering exceptional results for every patient and client that walks through our door. Davison, Michigan, offers a welcoming community atmosphere perfect for those seeking a balanced lifestyle. Located just east of Flint, the area provides a blend of comfortable suburban living with easy access to the recreational opportunities that characterize the mid‑Michigan region. You will find that Davison fosters a close‑knit environment where community trust in our hospital is already established, making it an ideal place to settle down and truly become an integral part of the neighborhood you serve.

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e‑mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi‑line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You’ll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast‑paced environment.
• A collaborative, team‑first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA‑accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world‑class support to its 850+ hospital teams on a hyper‑local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award‑winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian‑led, people‑focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.