Receptionist - Davenport HealthPlex - Full Time

Trinity Health Corp.; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Trinity Health is hiring a Clinic Receptionist to greet patients, manage front-desk duties, and support efficient clinic operations. The role involves scheduling, intake, insurance verification, and EMR data entry while upholding confidentiality and professional standards.

The ideal candidate will have a high school diploma, BLS certification within three months, and strong English communication skills, reflecting Trinity Health's mission and values.

Qualifications

• High school diploma or equivalent.
• BLS for Healthcare Provider certified or obtained within three months of hire.
• Mandatory Reporter abuse training within three months of hire.
• Ability to read, write and understand English and communicate effectively with patients and staff.
• Maintain confidentiality of patient information.
• Professional presence reflecting Trinity Health values.

Responsibilities

• Greet and welcome patients and visitors at the clinic.
• Perform patient check-in and ensure admitting process compliance.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays and deductibles.
• Copy/scan patient documents into the EMR.

Skills

Customer service

Phone etiquette

Interpersonal skills

Front desk experience

Education

High school diploma

Tools

EHR system

Job description

Job Details

Job Title: Clinic Receptionist

Employment Type: Full time; Shift: Day Shift; Hours: 40 Hours/Week.

The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk responsibilities including maintaining patient flow; scheduling appointments; appropriately handling phone calls; validating insurance eligibility; entering demographics, insurance, and other pertinent information in the Electronic Health Record and other various systems; and determining and collecting time of service payments and/or past due balances at the time of appointment.

Job Duties

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performs patient check-in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

General Requirements

• High school diploma or equivalent required.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.
• Must maintain a high degree of confidentiality when dealing with patient information.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Benefits and Culture

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system.

Equal‑Opportunity Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

About Trinity Health

Trinity Health is one of the largest not‑for‑profit, faith‑based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well‑being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org.