Receptionist & Customer Care Specialist – Insurance Team

Sfedina; Edina (MN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Signing bonus

Flexible schedule

Training & development

Job summary

Nam Pham - State Farm Agent seeks a personable Receptionist to join the team in Edina, MN. This full-time role focuses on delivering friendly service, managing calls and in-person visits, and supporting daily office operations.

You will handle appointment scheduling, maintain customer records, and engage with customers to identify insurance options. Basic computer skills and CRM familiarity are desirable, with opportunities for advancement and a competitive salary.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Communication skills

Interpersonal skills

Organizational abilities

Sales conversations

Microsoft Office & CRM

Tools

CRM systems

Job description

Nam Pham - State Farm Agent seeks a personable Receptionist to join the team in Edina, MN. This full-time role focuses on delivering friendly service, managing calls and in-person visits, and supporting daily office operations.

You will handle appointment scheduling, maintain customer records, and engage with customers to identify insurance options. Basic computer skills and CRM familiarity are desirable, with opportunities for advancement and a competitive salary.