Receptionist Clerk - 7 West PCU - FT

Carilion Clinic; Roanoke (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Receptionist Clerk to join their team at a renowned medical facility. This full-time position involves greeting patients, managing communications, and supporting nursing staff with essential clerical tasks. You will play a crucial role in ensuring the smooth operation of the nursing unit while interacting with patients and healthcare professionals. The ideal candidate will possess strong interpersonal and organizational skills, with a keen ability to manage multiple tasks effectively. Join a collaborative environment where your contributions will help transform healthcare and make a difference in the lives of patients.

Benefits

Employer Funded Pension Plan

Flexible Work Arrangements

Remote Work Options

Paid Time Off

Onsite Fitness Studios

Health and Wellness App Access

Childcare Discounts

Continued Education and Training

Qualifications

• 1 year previous receptionist experience preferred.
• Must have knowledge of office procedures and equipment.

Responsibilities

• Greet patients and visitors, answering calls and inquiries.
• Maintain unit supplies, perform clerical duties, and manage patient flow.

Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Self-Motivation

Office Procedures Knowledge

Education

High School Graduate

Tools

Electronic Medical Records (EMR)

Office Equipment

Department/Unit Specific Software

Job description

Select how often (in days) to receive an alert:

Requisition Number: 151441

How You’ll Help Transform Healthcare:

This position is located at Carilion Roanoke Memorial Hospital

This 26 bed telemetry PCU specializes in the care and management of acute and chronic heart failure and other CVI medical conditions. They serve as the alternate unit for medicine observation patients.

This position is full time, working the day shift with every other weekend and rotating holidays.

The Receptionist Clerk serves as the front line to receive and greet patients and visitors for the Nursing Unit. The Receptionist Clerk answers calls made to the nursing department and answers questions or forwards to appropriate area if unable to answer inquiry. Receives mail and distributes to appropriate personnel for processing. Assists nursing staff with data entry as needed. Responsible for fax machines, receiving faxes and keeping supplied with paper. Additional duties include, but are not limited to the following:

• Prioritizes and performs clerical duties to maintain effective unit functioning. Retrieves unit mail from the mailroom and routes to appropriate individuals. Serves as a unit resource.
• Maintains and orders unit supplies and equipment. Processes equipment between patients as needed (cleans unit based equipment and gathers supplies needed to operate equipment). Operates and maintains general office equipment.
• Utilizes effective communication skills. Demonstrates excellent telephone etiquette and interpersonal skills when interacting with patients, visitors, physicians, and other health professionals. Receives and screens incoming calls via telephone and patient call system. Routes calls to appropriate individuals and takes messages accurately.
• Exhibits competent knowledge of EMR and assists with chart audits.
• Manages admissions, transfers, and discharges. Coordinates patient flow into/out of area using department/unit specific software and Intranet. Schedules patient therapeutic and diagnostic procedures.
• Provides support for department/unit staff scheduling, including lunch assignments.
• Monitors cleanliness of the waiting and break rooms, and performs safety/environmental rounds.

What We Require:

Education: High School graduate
Experience: 1 year previous receptionist experience preferred.
Licensure, certification, and/or registration: None Required
Other Minimum Qualifications: Effective interpersonal, communication, and team-working skills required. Must be organized and self-motivated. Must have knowledge of office procedure and equipment. Must successfully complete orientation and competency validation for position. Must be able to meet essential job functions of position.

About Carilion

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Requisition Number: 151441
Employment Status: Full time
Location: CRMH - Carilion Roanoke Memorial Hospital
Shift: Day
Shift Details: Days + Rotating Weekends
Recruiter: SARAH R BOSWELL
Recruiter Email: [e-mail]
For more information, contact the HR Service Center at 1-800-599-2537.

What matters to you is important to us—like benefits, rewards, and resources to improve your life. Carilion understands the importance of prioritizing your well-being to help you develop and thrive. When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:

• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Flexible Work Arrangements/Schedules
• Remote Work Options
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Virgin Pulse
• Discounts on childcare
• Continued education and training

Find more about Carilion Clinic’s benefits by visiting our Total Rewards Page.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion Clinic is a drug-free workplace.

Carilion Clinic is an equal opportunity employer. We embrace a diverse workforce and provide equal employment opportunities to all qualified candidates without regard to Race, Color, Religion, Sex, National Origin, Protected Veterans status, Disability, Sexual Orientation or Gender Identity. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.