Receptionist - CDC Walton

NHS; Chesterfield (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

Chesterfield Royal Hospital NHS Foundation Trust is seeking a Receptionist for its CDC Walton. The role involves providing efficient service to visitors, handling patient appointments, and maintaining an organized front desk. Ideal candidates will have strong communication skills, relevant education, and experience in a healthcare setting.

Qualifications

• GCSE Level 9-4 in English and Maths required.
• Experience in a busy environment and dealing with the public.
• Previous hospital or receptionist experience preferred.

Responsibilities

• Meet and greet service users at the reception desk.
• Handle patient appointment records and telephone enquiries.
• Maintain confidentiality and organization in the reception area.

Skills

Communication skills

Customer care skills

Prioritization

Telephone manner

Education

Good general education (GCSE English and Maths)

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Go back Chesterfield Royal Hospital NHS Foundation Trust

Receptionist - CDC Walton

The closing date is 06 July 2025

To provide an efficient receptionist service to all visitors attending the hospital and maintain a sensitive and friendly approach.

Process patient appointment attendance using a variety of hospital information systems. Use Trust systems to input electronic data as required.

To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries.

Receiving and dealing with telephone enquiries as appropriate. Photocopying, scanning and filing letters and documents as required.

Review and action electronic correspondence and disseminate appropriately. Work collaboratively as part of an integrated team.

To work within the allocated Government time scale for all appointments.

Main duties of the job

Working on the reception desk meeting and greeting service users, dealing with general enquiries, directing patients appropriately, answering the telephone and carrying out administrative duties. The overall activities of the post-holder will include:

o To welcome staff, patients and visitors in a friendly and Professional manner, dealing with enquiries appropriatelyo Recording patient information accuratelyo Dealing with care records ensuring patient records are available and for the start of clinico Cross reference appointment lists identify patients who do not attend and escalate appropriately

o Answering the telephone in a courteous manner dealing with enquiries and recording all messages accurately and referring on appropriatelyo Maintain confidentiality of records on the telephone, in conversation and in writingo Ensure the reception area is kept tidyo Organise ordering of stationery and storageo Report any problems to line manager as appropriateo Responsible for arranging patient transport, interpreters as and when requested

About us

Chesterfield Royal Hospital NHS Foundation Trust is a well performing Foundation Trust serving a population of around 441,000 across the Bolsover, Chesterfield, Derbyshire Dales, North Amber Valley, High Peak and North East Derbyshire districts. With a workforce of around 3,800 staff and good financial control, currently operating with a positive financial surplus and was recently rated "Good" by the CQC following their latest inspection in February 2017.

Follow us on Facebook and on Twitter: @HRcareers @WellbeingCRH @royalhospital

Job responsibilities

Please refer to the attached job description and person specification for full details of this post.

Follow us on Facebook and on Twitter: @CRHCareers @WellbeingCRH @royalhospital

Person Specification

Qualifications

• Good general education (eg GCSE English and Maths) GCSE Level 9-4

Experience

• Experience of dealing with the Public/Customer Service experience
• Experience of working with a range of Microsoft Office packages (eg Word, Excel and Outlook)
• Experience of working in a busy environment
• Previous experience in a hospital or other healthcare environment.
• Previous receptionist experience

Skills

• Ability to prioritize workload.
• Excellent communication skills, with the ability
• Customer care skills.
• Good telephone manner.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Chesterfield Royal Hospital NHS Foundation Trust

Full-time,Part-time,Job share,Flexible working