Receptionist - CCC

Universal Technical Institute, Inc.; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition Waiver

Paid Time Off

Retirement Matching

Paid Parental Leave

Health Insurance

Vision and Dental Insurance

Pet Insurance

Health Plan Enrollment

Job summary

Universal Technical Institute, Inc. in Memphis seeks a Campus Receptionist to be the first contact for visitors and callers, guiding inquiries and providing information on campus services, programs, and events.

The role emphasizes front desk operations, administrative support, and friendly communication to support daily campus functions. The position requires strong customer service, organization, and teamwork with faculty and staff, reporting to the Campus President.

Qualifications

• HS Diploma or GED is strongly preferred.
• Receptionist experience is preferred.
• Minimum of 2 years experience in customer service or administrative support (preferred).

Responsibilities

• Greet visitors and answer inquiries at the front desk.
• Answer and direct phone calls, taking messages as needed.
• Manage visitor logs, sign-in sheets, and access badges.
• Provide information about campus facilities, policies, and procedures.
• Assist with scheduling appointments and room bookings.
• Support event logistics and communications as needed.
• Maintain a clean and organized reception area.
• Coordinate with maintenance and security as required.

Skills

Multiline phone systems

Interpersonal communication

Verbal communication

Written communication

Customer service

Administrative support

Data entry

Education

HS Diploma or GED

Tools

Microsoft Office Suite

Job description

Position Overview

The Campus Receptionist serves as the primary contact for all campus visitors and callers, managing the reception area, directing inquiries, and providing general information about campus services, programs, and events. This role requires strong communication, customer service, and organizational skills to support the day-to-day operations of the campus front desk. This position reports to the Campus President.

Campus Receptionist

In addition to joining an organization with an outstanding mission, Concorde is happy to provide the following Benefits You'll Love -

• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents
• Pet Insurance: Competitive coverage for your furry family members through ASPCA
• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

What You'll Do

Principal Accountabilities & Deliverables

• Front Desk Operations
  • Greet all visitors, students, faculty, and staff warmly and assist with inquiries.
  • Answer and direct phone calls, taking messages or redirecting as necessary.
  • Monitor and maintain the cleanliness and organization of the reception area.
  • Other duties as assigned.
• Administrative Support
  • Maintain visitor logs, sign-in sheets, and access badges.
  • Handle incoming and outgoing mail and deliveries, distributing to appropriate departments.
  • Assist with scheduling appointments and managing meeting room bookings.
  • Provide clerical support, such as data entry, filing, and copying, as needed.
  • Type minutes from various meetings as requested.
• Student and Staff Assistance
  • Provide information about campus facilities, policies, and procedures.
  • Assist students with general inquiries regarding admissions, registration, and event schedules.
  • Facilitate communication between students, staff, and faculty members as needed.
  • Assist with entrance testing. This may include setting up applicants in the test room, accomplishing related paperwork and entering scores into CNet/Campus Nexus, monitoring students while taking tests, etc.
• Assist Student Affairs with outreach to employers as needed.
• Event Support
  • Assist in coordinating logistics for campus events, meetings, and orientations.
  • Prepare informational materials, signage, and displays for campus events.
• Security and Safety
  • Ensure proper sign-in protocols for visitors, students, and staff.
  • Report any unusual or suspicious activity to campus security.
  • Contact maintenance and janitorial service when needed. Keep on-going relationship with the contractors to improve our current building status. Advise them of our daily needs including repairs, building issues, and parking
• Other duties as assigned

What You'll Bring

Education / Experience

• HS Diploma or GED (strongly preferred)
• Receptionist experience (preferred)
• Minimum of 2 years experience in customer service or administrative support (preferred)

Skills

• Proficiency with office software (e.g., Microsoft Office Suite) and multi-line phone systems.
• Strong interpersonal, verbal, and written communication skills.
• Friendly and professional demeanour with a commitment to creating a welcoming environment.

Abilities

• Occasionally lift or move light office items, typically up to 15 pounds (e.g., paper supplies, small packages).

Standard Abilities

• Able and willing to:
  • Communicate, think, learn, and reason
  • Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
  • Safely ambulate and/or maneuver when on-site at Company locations
  • Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
• Ability to use good judgment, problem-solving and decision-making skills
• Ability to maintain confidentiality and manage sensitive information with discretion
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
• Ability to gain, understand and apply information and data as it relates essential functions of the position
• Ability to foster long-term relationships with stakeholders

Work Environment

• Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
• This position is designated as Onsite: Work environments may include exposure to student learning environments with a variety of conditions. Employees must be able to follow all safety precautions including the use of personal-protective equipment. Employees must also be able to adhere to site-specific safety procedures.
• Travel Requirements
  • No travel is required

About Us

Universal Technical Institute, Inc. is a national leader in workforce solutions for transportation, skilled trades and healthcare/dental. Across our two brands, Universal Technical Institute (UTI) and Concorde Career Colleges, we share a common purpose: to prepare students for careers in high-demand fields. Just as we invest in our students’ futures, we invest in our people by creating opportunities to grow, contribute and build rewarding careers while making a lasting difference in the lives of students, employers and the communities we serve.