Receptionist Bilingual Spanish

The GEO Group, Inc.; Knoxville (TN); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Two weeks vacation

56 hours sick leave

Medical coverage

Dental coverage

Vision coverage

Life insurance

AD&D insurance

Disability (short/long-term)

FSA

401(k) retirement plan

Stock purchase program

Tuition reimbursement

EAP

Legal program

Direct deposit

Theme park discounts

Zusammenfassung

BI Incorporated is seeking an Administrative Assistant to provide essential clerical support in a busy ISAP office in the United States. You will greet participants, manage check-ins, answer phones, and maintain records with attention to detail.

The role requires at least two years in a similar position, strong communication skills, and the ability to work with diverse populations. What you do will directly support program operations and participant services.

Qualifikationen

• High School Diploma or GED is required.
• At least two years of work experience in a similar administrative role.
• United States citizenship required.
• Must have lived in the United States for at least 3 of the last 5 years.

Aufgaben

• Greets and assists participants and visitors.
• Manages check-in for office visits.
• Answers phones and directs calls.
• Maintains participant records and data entry.
• Maintains files and documentation.
• Coordinates with Program Manager and Case Specialists.
• Arranges transportation for participants.
• Performs other clerical duties as assigned.

Kenntnisse

Good communication

Interpersonal skills

Multicultural contacts

Computer skills

Phone etiquette

Data entry

Ausbildung

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Jobbeschreibung

Benefits

As an Administrative Assistant, you will be part of a stable, established, and yet still growing organization which will present you with a range of different challenges. Since we prefer to promote from within, you will have opportunities to move to other facilities as well as to different divisions within the company. We value your hard work and professional dedication and will reward you with a competitive compensation package that includes full benefits.

• Two (2) weeks of Vacation
• Fifty-six (56) Hours of sick time
• Medical, Dental, and Vision coverage
• Term and Whole life insurance (includes spouse and dependent)
• Accidental death and dismemberment insurance
• Short- and long-term disability
• Flexible spending account
• Stock purchase program
• Tuition reimbursement - $3500 per year
• Employee Assistance Program (EAP)
• Legal program – Legal Club of America
• Theme Park and attraction discounts

Benefits Information

As an Administrative Assistant, you will be part of a stable, established, and yet still growing organization which will present you with a range of different challenges. Since we prefer to promote from within, you will have opportunities to move to other facilities as well as to different divisions within the company. We value your hard work and professional dedication and will reward you with a competitive compensation package that includes full benefits.

• Two (2) weeks of Vacation
• Fifty-six (56) Hours of sick time
• Fifteen (15) paid Holidays
• Medical, Dental, and Vision coverage
• Term and Whole life insurance (includes spouse and dependent)
• Accidental death and dismemberment insurance
• Short- and long-term disability
• Flexible spending account
• 401(k) retirement program
• Stock purchase program
• Tuition reimbursement - $3500 per year
• Employee Assistance Program (EAP)
• Legal program – Legal Club of America
• Direct deposit
• Theme Park and attraction discounts

Equal Opportunity Employer

Overview

Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants.

Qualifications

Minimum Requirements:

• High School Diploma or GED.
• At least two (2) years of work experience in a similar position, including experience working with multi-cultural contacts preferred.
• United States citizenship required.
• Must live in the United States three (3) of the last five (5) years (military and study abroad accepted).
• Bilingual English/Spanish required.
• Good computer skills.
• Effective communication skills with internal and external contacts.
• Good interpersonal skills. Ability to deal tactfully with the public.
• Sound judgment and even temperament. Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies.
• Ability to deal with multi-cultural contacts with sensitivity.
• Good organizational skills.
• Attention to detail.
• Working knowledge of Microsoft Word, Excel and Outlook.
• Ability to work with computers and the necessary software typically used by the department.

Working Conditions:

• Typical office environment.
• Some local travel may be required.
• Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine.
• Ability to use hands and fingers to perform data entry.

Responsibilities

Summary:

Provides administrative and clerical support for an Intensive Supervision Appearance Program (ISAP) office.

Primary Duties And Responsibilities

• Greets and communicates with ISAP program participants, community visitors, agency personnel and general visitors.
• Ensures that program participants are properly checked in for office visits.
• Answers the phones and directs calls appropriately.
• Maintains program participant case records on the computer system by performing data entry.
• Maintains files and other related documentation.
• Assists the Program Manager and Case Specialists with case coordination, communication with the contracting agency and routine clerical tasks.
• Coordinates transportation services for program participants.
• Performs other duties as assigned.