Receptionist - Audi Shawnee Mission (Part-time)

Baxter Auto; Merriam (KS); On-site; USD 22,000 - 31,000; Part time

Benefits offered by this job

Competitive benefits

Paid holidays

Employee discounts

Job summary

Audi Shawnee Mission is seeking a friendly Receptionist to welcome guests, answer phones, and route inquiries across departments. You will coordinate service appointments, maintain a high level of customer service, and support the team in delivering an exceptional guest experience.

The role emphasizes professional communication, organization, and teamwork within a fast-paced automotive environment. Join Baxter Auto Group’s expanded network supporting diverse brands and customer experiences.

Qualifications

• Age 16 or older
• Age 18+ with valid driver's license to operate a motor vehicle
• Customer-facing experience is a plus

Responsibilities

• Answer incoming calls and direct to the correct department or take messages.
• Welcome customers to the dealership and identify the purpose of their visit.
• Direct customers and introduce them to the salesperson.
• Maintain professional, friendly communication with guests and callers.
• Schedule appointments for the Service Department to ensure a personalized guest experience.
• Support customer retention through extraordinary service.
• Use a multi-line phone system to handle high-volume calls.
• Work to meet retention goals using various communication channels.
• Perform other duties as assigned by management.

Skills

Customer service

Phone handling

Guest interaction

Tools

Multiline phone system

Job description

Do you want to help transform the auto industry? Come let Audi Shawnee Mission show you just how Remarkable you can be!

At Audi Shawnee Mission, our mission is to create a powerhouse of high-impact teams and leaders, deliver an exceptional and unforgettable experience for every guest every time, elevate and grow our manufacturer brands in our markets, and operate with discipline and focus to achieve operational and financial success. We are challenging the norm when it comes to both the car buying process and the employee experience, and as a Audi Shawnee Mission teammate, you will play a direct role in that mission.

We Value Individuals Who

• Stay curious by seeking different perspectives, learning constantly, and adapting quickly
• Make it matter by maximizing impact and focusing on what matters most
• Win together by operating with a team first perspective
• Be caring by genuinely caring for and supporting others
• Act with courage by choosing courage over comfort in their decisions and actions, even when it is hard to do.

At Audi Shawnee Mission we encourage and support career development, job opportunities across multiple professions, an inclusive culture where everyone is a leader (from entry level up to general management), and an almost obsessive focus on the employee and guest experience. Combine that with market-leading benefits and opportunities across multiple states, and we think you’ll agree that YOU BELONG AT AUDI SHAWNEE MISSION!

Your Purpose As a Receptionist

• Answer incoming phone calls and directs caller to appropriate department/individual, or takes a thorough message, if needed.
• Welcome customers to the dealership and determine the nature of their visit.
• Direct customers to the correct department, notify the appropriate person that a customer is waiting, and introduce the customer to the salesperson.
• Communicates with guests and callers in a professional, friendly, and compassionate manner.
• Scheduling appointments for the Service Department, ensuring the most personalized guest experience possible.
• Ensure customer retention by providing extraordinary customer service.
• Use multi-line phone system to receive high volume inbound calls.
• Achieve and maintain goals to increase ongoing customer retention by using multiple forms of communication.
• Other responsibilities as assigned by management.

Requirements

Basic Qualifications

• Must be at least 16 years of age
• Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle

Additional Qualifications

• Other job-specific training/requirements

Your Well-Being

• Competitive Pay: $19 per hour
• Flexible Work Schedule: Part-time Monday through Saturday; Always off Sunday
• Comprehensive Benefits Offering: Market-leading medical plans including PPO, HSA, and FSA options; Multiple Dental (includes orthodontics) and Vision plans; Varying Vacation and Sick Leave available Day 1; 4 Week-Paid Parental Leave available Day 1; 401(k) Match with 100% vesting after 1 year and immediate eligibility at age 18; Short- and Long-Term Disability options; Accident and Critical Illness Plans; Basic Life, Pet, Legal, & Identity Insurance
• Training and Development Opportunities for All Employees
• Extensive Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more
• Educational Reimbursement: General and specialized technical automotive degrees
• Employee Assistance Programs
• Paid Holidays: New Years Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day

Baxter Auto Group

Baxter Auto Group is one of the nation’s leading automotive retail groups, serving the metro areas of Omaha, Lincoln, Kansas City, Colorado Springs, and Madison. The company operates 20 dealerships and represents eight of the nation’s top automotive brands, including Ford, Lexus, Toyota, Audi, Volkswagen, Honda, Subaru, and Mercedes-Benz.

Baxter Auto believes its exceptional employees truly distinguish the company in the marketplace. It continually invests in maintaining a remarkable employee experience, including industry-leading benefits, a flexible work-life balance, and an experience centered around four key pillars: purpose, growth, well-being, and belonging.

Employment with Baxter is contingent upon applicants’ successful completion of the background check process and drug screening test. Baxter embraces equal employment opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Baxter is an equal opportunity employer and does not discriminate on the basis of race, religion, national origin, sex, gender, gender identity, sexual orientation, marital status, protected veteran status, disability, age, or any other legally protected status. In addition, Baxter will provide reasonable accommodation for qualified individuals with disabilities. If you are unable or limited in your ability to submit an application because of a disability, please contact us at [phone], option #4 to request accommodation.

Salary Description

$19 per hour