Receptionist

Salem Five Insurance Svcs; Danvers (MA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Job summary

Salem Five Insurance Svcs is seeking an organized front desk assistant for an in-office role in Massachusetts. You will handle multi-line calls, greet visitors, manage mail, shipping, and various clerical tasks to support Account Managers and office operations.

The position emphasizes professionalism, customer service, and adherence to banking-related policies. Salary range is $45,000–$55,000 with comprehensive benefits and opportunities for growth.

Qualifications

• High school diploma or GED required.
• 1–3 months related experience and/or training accepted.
• Equivalent combination of education and experience.

Responsibilities

• Answer multi-line telephone; transfer calls or take messages.
• Greet and screen visitors professionally and notify appropriate staff.
• Maintain a professional office environment and positive image for the agency.
• Coordinate shipping and verification of deliveries; manage mail and communications.
• Perform general clerical duties: typing, photocopying, faxing, collating, shredding.
• Process daily outgoing mail and postage; sort and assign incoming mail.

Education

High school diploma or GED; or equivalent

Job description

Salem Five is a growing regional financial services organization with a rich history of over 170 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.

This position is an in-office position 5 days a week. Openings in Woburn, MA & Danvers, MA.

Why Join Us: At Salem Five Insurance, you will be part of a team that delivers more than just coverage, we provide peace of mind to the clients we serve. With experienced professionals across six Massachusetts offices and access to a broad network of trusted carrier partners, we work together to create tailored insurance solutions that reflect each client’s unique goals and values. Whether supporting families, businesses, or individuals with complex needs, you will play a key role in delivering clarity, care, and professionalism every step of the way.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer multi-line telephone Transfer calls to the appropriate person, offer voicemail or take accurate messages.
• Greet and screen visitors/clients in a professional manner and promptly notify appropriate person of arrival.
• Maintain a professional office environment and promote a positive image for the agency.
• Coordinate UPS shipping for various overnight packages. Verification and follow-up on confirmation of deliveries for clients and Account Managers.
• Perform various clerical duties to include but not limited to, typing, photocopying, faxing, collating, and shredding miscellaneous paperwork.
• Prepare daily outgoing mail for the agency and process through the postage meter.
• Manage all incoming mail for SFIN, including opening, sorting, and date-stamping each item upon receipt, and assigning it to the appropriate Account Manager or department to ensure timely and accurate handling.
• Help to sort, stamp and distribute declaration pages.
• Operate standard office equipment such as photocopiers, computers, printer, multi-line telephone, facsimile machine, postage meter and scale.
• Assist Manager in various duties as needed.
• Responsible for training new personnel at front desk answering phones and assisting customers.
• Demonstrates compliance with banking business laws and regulations as defined in company policies and procedures pertinent to the position.
• Assumes additional responsibilities as requested.
• Regular attendance is essential to this position.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience, and/or training; or equivalent combination of education and experience.

We offer a comprehensive benefits package designed to support your well‑being and success, including medical, dental, and vision coverage; Flexible Spending and Health Savings Accounts; 401(k) matching; and tuition reimbursement. You will also enjoy additional perks such as our employee referral program, annual holiday reception, summer family outing, and more.

Salary Range: $45,000- $55,000

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, and performance. This range may be modified in the future.

PHYSICAL DEMANDS

The physical demands described here are representative of those, which must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; sit; climb; or balance; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.