Receptionist

Ciena Healthcare; Wayland (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

401K with matching funds

Life Insurance

Employee discounts

Tuition Reimbursement

Student Loan Reimbursement

Job summary

The Laurels of Sandy Creek/Maplewood of Wayland is seeking a Receptionist to warmly greet visitors, answer phones, and provide essential clerical support to staff. You will maintain patient listings and direct calls and visits with professionalism while upholding confidentiality.

Responsibilities include entering demographic data into the EMR, coordinating with the Administrator, and ensuring sign-in/out compliance for residents, vendors, and guests.

Qualifications

• Minimum high school diploma or equivalent.
• Typing proficiency of 50-60 words per minute.
• Computer skills are required and background checks must be passed.

Responsibilities

• Answer incoming and direct incoming calls.
• Greet and direct visitors and family members.
• Maintain current patient listings to direct visitors and calls.
• Direct walk-in applicants to electronic application process.
• Organize work for the receptionist on other shifts.
• Ensure vendors and visitors sign in and out.
• Ensure residents sign in and out of the facility as required by policy.
• Provide clerical support for the Administrator and staff.
• Adhere to confidentiality requirements.
• Announce emergency codes and instructions over the PA system.
• Enter demographic information into the EMR as directed.
• Respect residents' rights and dignity in all interactions.
• Know emergency and disaster procedures for the facility.
• Respect co-workers and respond to residents' needs per policies.
• Prioritize tasks and complete duties within allotted time.
• Carry out essential functions with/without accommodation.
• Participate in relevant in-service training sessions.
• Attend and participate in facility meetings.
• Access continuing education opportunities relevant to responsibilities.
• Perform other duties as assigned.

Skills

Typing 50-60 wpm

Computer skills

Education

High school diploma or equivalent

Job description

Facility:

The Laurels of Sandy Creek/Maplewood of

The Receptionist is expected to represent the company in a positive manner while greeting visitors, answering telephones and directing calls. This employee also provides clerical support to staff as needed.

Join us with an attractive benefits offering:

• Competitive pay


• Medical, dental, and vision insurance


• 401K with matching funds


• Life Insurance


• Employee discounts


• Tuition Reimbursement


• Student Loan Reimbursement

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

The essential functions of this position include the following. This list is not intended to be exclusive or exhaustive. There may be additional essential functions based on the unique nature of the position or environment.

• Answer incoming and direct incoming calls.


• Greet and direct visitors and family members.


• Maintain current patient listing to be able to direct visitors and phone calls.


• Directs walk-in applicants to electronic application process


• Organize work to be addressed by receptionist on other shifts.


• Ensures vendors and visitors sign in and out.


• Ensuring residents sign in and out of the facility as required per policy.


• Provide clerical support for the Administrator and other staff, as directed.


• Adhere to confidentiality requirements.


• Announce emergency codes and instructions over public address system as required.


• Enters demographic information into the Electronic Medical Record, as directed by the Administrator.


• Demonstrate knowledge of and respect for the rights, dignity and individuality of each resident in all interactions.


• Know of emergency and disaster procedures of the facility.


• Demonstrate respect for co-workers and respond to needs of residents by complying with facility policies.


• Demonstrate ability to prioritize tasks/responsibilities and complete duties within allotted time.


• Ability to carry out the essential functions of this job (with or without reasonable accommodation).


• Assure participation in relevant in-service training sessions.


• Attend and participate in facility meetings, as assigned.


• Access continuing education opportunities appropriate to responsibilities.


• Perform other duties as assigned.

QUALIFICATIONS

Education and/or Experience:

• Minimum high school diploma or equivalent.


• Typing proficiency of 50-60 words per minute.

Certificates, Licenses, Registrations:

• None

Minimum Qualifications:

• Computer skills are required.


• Meets state and federal criminal background check requirements.

Ciena Healthcare

We are a national organization of skilled nursing, subacute, rehabilitative, and assisted living providers dedicated to achieving the highest standards of care in Michigan and Ohio. We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. Join us, if you have a passion for improving the lives of those around you and working with others who feel the same way.