Receptionist

Castle Healthcare; Waldron (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Castle Healthcare seeks a friendly, organized front desk representative to provide exceptional customer service and information to the public, residents and visitors. The role handles calls, greets guests, assists staff, and manages admissions paperwork and general administration.

The position requires a high school diploma, proficiency with Microsoft Office, and the ability to multitask under pressure while maintaining a professional appearance and demeanor.

Qualifications

• Must possess a high-school diploma or its equivalent.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to multi-task, prioritize and work under pressure.
• Professional appearance and demeanor.
• Resourceful, tactful, and proactive in addressing issues.

Responsibilities

• Operates telephone switchboard to answer, screen and forward calls, providing information and taking messages.
• Greets visitors and directs or escorts them to their destination.
• Assists residents, family members, employees and other visitors as needed.
• Performs general administrative tasks such as Admissions paperwork.
• Maintain filing system and handle daily mail/deliveries.
• Report issues or concerns with residents to the Administrator.
• Follow security procedures and maintain access controls.

Skills

Customer service

Phone etiquette

Multi-tasking

Professional appearance

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

SUMMARY: The incumbent will provide exception customer service by answering inquiries and obtaining information from the general public, residents, visitors and other interested parties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Operates telephone switchboard to answer, screen and forward calls, providing information and taking messages.
• Greets all visitors entering the facility and will direct or escort them to their destination
• Assists residents, family members, employees and other visitors as needed.
• Performs general administrative tasks such as Admissions paperwork for Business Development Director and Administrator.
• Maintains security by following CDC and cororate procedures and controlling access (i.e. Covid related log book for staff and visitors).
• Maintain the general filing system and file all correspondences appropriately.
• Receive and sort daily mail/delivery/couriers.
• Reports any issues or concerns with residents to the Administrator.
• Other duties as assigned.

QUALIFICATIONS:

• Must possess, as a minimum, a high-school diploma or its equivalent.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to multi-task, prioritize and work under pressure.
• Professional appearance and demeanor.
• Ability to be resourceful, tactful, and proactive in dealing with any issues that may arise.

PHYSICAL DEMANDS: The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to move intermittently throughout the workday.
• Must be able to speak and write the English language in an understandable manner.
• Must be able to cope with the mental and emotional stress of the position.
• Must function independently, have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
• Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum of 50 feet.
• May be necessary to assist in the evacuation of residents during emergency situations.