Receptionist

Aperion Care Fox River; Elgin (IL); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

Aperion Care Fox River in Elgin, IL is seeking a courteous front desk receptionist to provide exceptional customer service to residents, families and visitors. The role includes answering calls, greeting guests, and handling basic administrative tasks with a focus on security and accuracy.

The ideal candidate will be proficient with Microsoft Office, have a high school diploma, and demonstrate professionalism and the ability to multitask under pressure in a healthcare environment.

Qualifications

• Must be able to multitask and stay organized in a busy front-desk setting.
• Proficient with Microsoft Office: Word, Excel, Outlook, PowerPoint.
• Professional appearance and demeanor expected at all times.
• Strong communication and interpersonal skills for residents, families and staff.

Responsibilities

• Operate the telephone switchboard: answer, screen, direct calls and take messages.
• Greet visitors and direct/escort them to destinations within the facility.
• Assist residents, family members, employees and visitors as needed.
• Perform general administrative tasks: word processing, data entry, filing.
• Maintain security by following procedures and monitoring access (logbooks, surveillance).
• Keep filing systems orderly and file correspondence appropriately.
• Sort and receive daily mail, deliveries and couriers.
• Report issues or concerns about residents to the Administrator.
• Perform other duties as assigned.

Skills

Multitasking

Customer service

Professionalism

Proactive

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

SUMMARY

The incumbent will provide exception customer service by answering inquiries and obtaining information from the general public, residents, visitors and other interested parties. Scheduling aresident appointments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Operates telephone switchboard to answer, screen and forward calls, providing information and taking messages.
• Greets all visitors entering the facility and will direct or escort them to their destination
• Assists residents, family members, employees and other visitors as needed.
• Performs general administrative tasks such as word processing and data entry.
• Maintains security by following procedures and controlling access (i.e. monitor logbook and surveillance footage).
• Maintain the general filing system and file all correspondences appropriately.
• Receive and sort daily mail/delivery/couriers.
• Reports any issues or concerns with residents to the Administrator.
• Other duties as assigned.

QUALIFICATIONS

• Must possess, as a minimum, a high-school diploma or its equivalent.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to multi-task, prioritize and work under pressure.
• Professional appearance and demeanor.
• Ability to be resourceful, tactful, and proactive in dealing with any issues that may arise.

PHYSICAL DEMANDS

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to move intermittently throughout the workday.
• Must be able to speak and write the English language in an understandable manner.
• Must be able to cope with the mental and emotional stress of the position.
• Must function independently, have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
• Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum of 50 feet.
• May be necessary to assist in the evacuation of residents during emergency situations.