Receptionist

California Rural Legal Assistance; United States; Hybrid; USD 29,000 - 35,000; Full time

Benefits offered by this job

Employer-covered medical, dental, and

Paid leave policy (sick/holidays/vacay

401K retirement plan with CRLA match

Union position (LSWRC)

Multilingual differential pay

Job summary

California Rural Legal Assistance (CRLA) seeks a Receptionist to support offices statewide. The role handles phones, client intake, and routine clerical tasks to keep offices efficient. The position emphasizes professional contact with clients and collaboration with staff across CRLA’s network.

Hybrid work is available at CRLA offices. The ideal candidate will have 1–3 years in a legal reception environment, strong typing, and fluency in English and Spanish to assist diverse clients.

Qualifications

• At least 1–3 years of legal receptionist experience.
• Accurately type 40 wpm.
• Proficient in Windows and Microsoft Office Suite.
• Able to learn data entry and CRLA’s case management system.
• Maintain client confidentiality at all times.

Responsibilities

• Greet clients with a positive, calm, and helpful demeanor.
• Answer phones and direct inquiries to the appropriate staff.
• Provide intake coverage and route calls in a busy law office.
• Assist with filing, calendars, and general administrative tasks.
• Support translators as needed for non-English speakers.

Skills

40 wpm typing

Microsoft Office

Microsoft Windows

Data entry proficiency

Confidentiality

Bilingual English & Spanish

Tools

CRLA Case Management System

Job description

Job Details

Job Location: CRLA Headquarters - Modesto, CA 95354

Position: Receptionist

Position Type: Full Time

Salary Range: $21.03 - $25.64 Hourly

Application Deadline: Open until filled

Location: Hybrid at any CRLA Office

Other: 6 months; FLSA Non-Exempt, Union Position, Full-time

WHO WE ARE

California Rural Legal Assistance, Inc. (CRLA) is an anti-poverty law firm that dismantles unjust systems through community lawyering in California’s historically rural areas. We work with people priced out of private legal representation so they can uphold civil rights in housing, employment, health, and public education. Through our 17 Rural Justice Centers, communities can access a broad range of legal tools, including direct legal services, place-based advocacy to expand equity in civic institutions, and specialized litigation to advance civil rights.

The Statewide Organizational Support (SOS) Team at CRLA provides essential support to all offices and programs whenever additional assistance is needed. By supporting our staff, we are better able to serve our clients. Our team works across all of CRLA's practice areas, providing flexible, responsive assistance that strengthens services throughout the organization. The Receptionist position plays a key role by providing phone and intake coverage for CRLA offices statewide, helping ensure clients are connected to legal services and that offices continue to operate efficiently.

Duties and Responsibilities

• Greets clients and prospective clients who come to the office with a positive, calm, and supportive demeanor.
• Answers phones, responds to inquiries in person and over the phone from the public and clients. Transfers calls to the appropriate person in a busy law firm.
• Refers callers and visitors to appropriate community resources and servises Performs various responsible secretarial duties such as setting up and/or maintaining filing systems and appointment calendars, answering inquiries over the phone or in person, and managing secretarial and administrative details with minimum direction.
• Assists Legal Secretary to type, review, and ensure all legal documents/enclosures are in proper processing order and that correspondence is grammatically correct.
• Independently composes outgoing correspondence cover sheets to send client correspondence or copies to third parties.
• Files documents with the court and stay updated with changes in local court rules and procedural requirements for litigation.
• Assists legal staff and Legal Secretary to maintain records relating to legal matters in process and ensure that legal requirements and deadlines are met.
• Operates a variety of office machines.
• Assists attorneys or legal staff with translating and interpreting for non-English speaking clients in attorney-client interviews and correspondence when requested.
• Accurately input case and project information into Case Management System, including time records, calendaring, and other information as directed.
• Maintains referral sheets and updates informational material.
• Provides support to the Administrative Legal Secretary as needed.
• Assists with library maintenance.
• Performs other normal law office duties as assigned.

Qualifications

• At least one (1-3) year of legal receptionist experience or equivalent.
• Accurately type 40 w.p.m.
• Knowledge of computer software, including, but not limited to, Microsoft Windows.
• Microsoft Office Suite, Table of Authorities, Internet & email skills.
• Ability to learn data entry and correctly enter information into CRLA’s case management system.
• Knowledge of or ability to learn and obtain proficiency in all office equipment functions such as copiers, fax, and scanners.
• Ability to work collaboratively with all CRLA staff, clients, and community organizations.
• Ability to maintain client confidentiality at all times.

Preferred Education and Experience

• Experience working with low-income families and communities.
• Experience in a non-profit legal services environment.
• Prior experience in legal services.
• Bilingual (English & Spanish) required.

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities required for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

COMPENSATION & BENEFITS

• 100% employer-covered medical, dental, vision, life, and short & long-term disability insurance for employees and up to 50% for dependents coverage;
• 401K retirement plan with CRLA contribution effective immediately.
• Generous paid leave policy which includes; 15 days of sick leave, 15 holidays each year, and vacation (accrue 15 days for the first year of service and 20 days after one year of service at CRLA).
• union position (Legal Service Workers for Rural California "LSWRC" ), and the estimated starting hourly range for this position is $21.03 - 25.64 (placement in the range is primarily determined by years of related experience).
• The employee may qualify for a multilingual differential pay of $70 for oral and $50 for written, on a pay period basis.

CRLA requires that all employees are Fully Vaccinated, defined as a CDC-approved COVID vaccination and one booster shot. This offer is contingent on meeting this requirement. The complete vaccination policy, including the process for reasonable allowable accommodations, is available for your review upon request.

California Rural Legal Assistance thrives on our diversity, and we are proud to be an equal-opportunity employer. We are committed to building a culturally diverse workplace and strongly encourage women, persons of color, LGBTQ+ individuals, veterans, persons with disabilities, and persons from other underrepresented groups to apply.