Receptionist

OHE OHNH EMP LLC; United States; On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive wages and PTO

Medical, dental, and vision coverage

401(k) with employer match

Job summary

Greenbrier Healthcare Center is seeking a full-time Receptionist to greet callers and visitors, answer calls, direct inquiries, and provide administrative support. You will work as part of a team to maintain a friendly, professional image and ensure smooth daily operations.

The role requires a high school diploma or GED and prior receptionist experience, preferably within healthcare. The position offers an established benefits package and on-site work at our Parma Heights location.

Qualifications

• High School diploma or GED required.
• Previous receptionist experience required.
• Preferably in a healthcare setting.

Responsibilities

• Answer telephone, determine nature of call, and direct caller to appropriate person or department.
• Take accurate messages when personnel are unavailable and ensure delivery.
• Operate paging/telephone system as required.
• Greet and direct visitors to the appropriate personnel.
• Provide administrative support as assigned.
• Participate in training and orientation programs to maintain licensure and certification.
• Perform related activities as assigned.
• Adhere to center policies, quality improvement programs, and safety standards.

Skills

Customer service

Telephone etiquette

Multitasking

Education

High School diploma or GED

Tools

Phone system

Job description

Job Address: 6455 Pearl Road Parma Heights, OH 44130 Greenbrier Healthcare Center, a member of the CommuniCare Family of Companies, is currently recruiting for a Full Time Receptionist to join our team.

Purpose/BELIEF STATEMENT

The position of Receptionist works to maintain a friendly and positive image for the center to callers, visitors, and guests through the responsibility of greeting and/or directing them. The position must function as a team member to ensure that work is accomplished and quality service is delivered, supporting team members and leading the way in celebrating team successes. While focusing on delivering quality service, the position must also manage the resources within their control and assist others in managing resources.

JOB DUTIES & RESPONSIBILITIES

• Answer telephone, determine nature of call, and direct caller to appropriate individual or department
• Take accurate messages when personnel are unavailable and ensure accurate delivery
• Operate paging/telephone system as required
• Greet and direct visitors to the appropriate personnel
• Provide administrative support as assigned
• Participate in and provide scheduled training, educational classes, and orientation programs to maintain licensure of self and certification of team and enhance quality of care.
• Perform other related activities as assigned or requested.
• Maintain and work within established departmental, center, and home office policies and procedures, objectives, quality improvement program, and safety, environmental, and infection control standards.

QUALIFICATIONS & EXPERIENCE REQUIREMENTS

• High School diploma or GED required
• Previous receptionist experience required
• Prior work/life experiences, preferably in a healthcare setting.

Benefits

• Competitive wages and PTO plans.
• Full time employees a menu of benefit options from life and disability plans to medical, dental, and vision coverage from quality benefit carriers.
• 401(k) with employer match and Flexible Spending Accounts.

About Us

A family-owned company, we have grown to become one of the nation’s largest providers of post-acute care, which includes skilled nursing rehabilitation centers, long-term care centers, assisted living communities, independent rehabilitation centers, and long‑term acute care hospitals (LTACH). Since 1984, we have provided superior, comprehensive management services for the development and management of adult living communities. We have a single job description at CommuniCare, "to reach out with our hearts and touch the hearts of others." Through this effort we create "Caring Communities" where staff, residents, clients, and family members care for and about one another. Since 1984, CommuniCare Family of Companies has been committed to delivering exceptional person-centered care as a national leader in post-acute care for those that are chronically ill or have complex conditions. Our more than 150 skilled nursing, assisted living, and long‑term care facilities deliver sophisticated and transformative care to nearly 16,000 residents and patients at any given time. CommuniCare employs more than 19,000 employees across six states (Ohio, Indiana, Maryland, Virginia, West Virginia and Pennsylvania). As a family owned and operated company, family and heart are woven into every aspect of our continuum of care. Our mission, to serve with pride, is evident and a quality residents, families and community partners have come to expect and trust. Dedicated to improving the lives of seniors, we put extraordinary service above all else. We continue to raise the bar and innovate wherever possible to deliver a higher quality of life for those far beyond our facilities. Because of this, our facilities are a better place for residents to live, patients to stay, employees to work and families to heal.