Receptionist

Jessie Lord Bakery, LLC; Torrance (CA); On-site; USD 30,000 - 34,000; Full time

Job summary

Jessie Lord Bakery, LLC in Torrance, CA seeks a friendly receptionist to be the first point of contact for clients, visitors, and staff. You will greet visitors, answer calls, coordinate sign-in and confidentiality agreements, and handle mail and deliveries with accuracy and courtesy.

The role requires a high school diploma or equivalent and preferred customer service experience. Bilingual English/Spanish is a must, with strong communication and organization skills to support office operations.

Qualifications

• Customer service experience preferred.
• Bilingual English/Spanish required.
• Strong communication and organizational skills.

Responsibilities

• Welcome on-site visitors and direct them to the appropriate personnel.
• Answer incoming calls professionally and forward to the right department.
• Ensure visitors sign in and complete confidentiality agreements.
• Receive and sort daily mail and packages and distribute them accordingly.
• Maintain office supplies and keep the kitchen organized and stocked.
• Track Amazon orders and assist with HR signing sheets.
• Assist with general administrative tasks and data entry.

Skills

Customer service

Bilingual English/Spanish

Communication skills

Education

High school diploma or equivalent

Job description

About this position

Since 1984, Jessie Lord Bakery has been baking some of the freshest, flakiest homestyle pies in the country. We take great pride in sourcing the high-quality ingredients that go into our pies, from the rich California dairy and eggs that make our cream and meringue pies so luscious, to the perfectly-ripe apples, peaches, cherries, and berries that we mix into our fruit pie fillings.

We pay close attention to every detail of the pie production process, from rolling to crimping, filling to baking, and we’re sticklers for quality control, especially the taste-testing part (we love the taste-testing part). Marrying old-fashioned technique and modern methods, we craft our from-scratch bakery pies with the same care as the ones we bake at home for our family, so that our pies are both deliciously authentic and affordable for your customers.

We offer complete lines of both frozen, unbaked and pre-baked, thaw and sell pies in sizes ranging from 6” to 12” that offer convenience to your in-store bakery. We’re also happy to work with you on private labeling and packaging, as well as fun new custom pie varieties unique to your brand.

It’s an honor to have our pies on your customers' tables, whether they’re enjoying a cozy family supper, get together with great friends, or unforgettable holiday feast.

Job Summary

As the first point of contact for our organization, the receptionist plays a vital role in creating a positive impression for clients, visitors, and employees.

Essential Job Functions

• Welcome on-site visitors, determines nature of business, and announce visitors to appropriate personnel.
• Answer incoming telephone calls, determine the purpose of calls, and forward calls to appropriate personnel or department in a professional and friendly manner.
• Ensure that visitors entering the plant sign in and complete the confidentiality agreement.
• Receive and sort daily mail and deliveries.
• Ensure that all incoming and outgoing packages are logged and distributed to the appropriate departments.
• Maintain office supplies and place orders when necessary.
• Maintain kitchen organized and stocked.
• Keep track of all Amazon orders.
• Assist the HR Assistant with the office signing sheets.
• Maintain and update office directory as needed.
• Assist with administrative tasks as needed, such as filing, data entry, and photocopying.
• Streamline administrative production support by monitoring WIP queries daily, resolving missing documentation issues, and maintaining accurate downtime records in the Access database.
• Perform other duties as assigned by the supervisor.

Food Safety Responsibilities

• All employees are required to immediately report and assist in the elimination or control of any food safety issues they observe to their supervisor.
• Monitors and enforces cGMPs.
• Follow all Good Manufacturing Practices and Pre-requisite programs.

Required Qualifications

• High diploma or equivalent.
• Previous experience in a customer service role preferred.
• Bilingual: English/Spanish.

Physical Requirements

• Frequently required to sit for up to an entire 8-hour shift.
• Occasionally lift and/or carry up to 30 lbs.
• Frequent use of hand.

Schedule

Monday - Friday

Supervisor

Inventory Supervisor

FLSA Status

Non-Exempt

Pay

The pay range for this role is: 22 - 25 USD per hour (Torrance)