Receptionist

Pinnacle Treatment Brand; Toledo (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

18 days PTO

401k with company match

Company sponsored ongoing training and

Full comprehensive benefits package: 1

STAR LRP

Scholarships through CapellaUniversity

Job summary

Pinnacle Treatment Centers is seeking a friendly Receptionist to create a positive patient-centered experience. You will greet visitors and callers, handle referrals, manage cash collection, and perform clerical tasks to support the program.

The role includes scheduling, maintaining a clean reception area, coordinating with billing, and assisting with supplies. HS diploma or GED required; one year office experience; travel up to 10%; healthcare setting experience preferred.

Qualifications

• HS diploma or GED or verifiable work experience in lieu of education.
• One year of experience in an office setting; experience in medical field a plus.

Responsibilities

• Welcome visitors / patients by greeting them in person or on the telephone; answering referral inquiries.
• Responsible for cash collection and daily balancing.
• Responsible for all clerical functions, including typing, filing, mail/correspondence flow, electronic organization of files, etc.
• Responsible for daily phone coverage functions
• Maintain security by following procedures, monitoring logbooks, checking in visitors, etc.
• Coordinate appointments for patients; communicate relevant information to supervisory team.
• Maintain safe and clean reception area by complying with policies, procedures, and regulations.
• Process intakes, assist guests, upload documents in HER/EMR, coordinate with billing for private insurance.
• Attend team meetings and complete all training courses timely as required.
• Other duties as assigned

Skills

Customer service

Cash handling

Administrative support

Phone etiquette

Education

High School Diploma or GED

Tools

HER/EMR

Job description

We offer competitive salaries, full benefits package, Paid Time Off, and opportunities for professional growth.

Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 35,000 patients daily.

Our mission is to remove all barriers to recovery and transform individuals, families, and communities with treatment that works.

Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment.

As a Receptionist, you are responsible for creating a positive patient-centric experience by providing excellent customer service to patients. You will perform all reception, secretarial/clerical aspects of the program including cash collection and assisting with ordering supplies.

• 18 days PTO (Paid Time Off)
• 401k with company match
• Company sponsored ongoing training and certification opportunities.
• Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
• Discounted tuition and scholarships through Capella University.

Requirements

• HS diploma/ GED or verifiable work experience in lieu of education
• One (1) year of experience in an office setting; experience in the medical field a plus
• Ability to travel up to 10% as needed

Preferred

• One (1) year experience working in substance use and/or mental health field.

Responsibilities:

• Welcome visitors / patients by greeting them in person or on the telephone; answering referral inquiries.
• Responsible for cash collection and daily balancing.
• Responsible for all clerical functions, including typing, filing, mail/correspondence flow, electronic organization of files, etc.
• Responsible for daily phone coverage functions
• Comply with all policies and applicable procedures.
• Maintain security by following procedures, monitoring logbooks, checking in visitors, etc.
• Coordinate appointments for patients.Communicate all relevant information to the supervisory team regarding patients and the facility.
• Maintain safe and clean reception area by complying with policies, procedures, and regulations.
• Process intakes, assist guest doing, upload documents in HER/EMR, coordinate with billing for private insurance.
• Attend team meetings and complete all training courses timely as required.
• Other duties as assigned

Join our team. Join our mission.

Qualifications

Education

High School/GED or better.

Licenses & Certifications

Required

Drivers License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.