Receptionist

Odyssey House of Utah; Taylorsville (UT); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Tuition Reimbursement

Continuing Education

Transit Pass

Monthly Incentives

Casual Work Environment

Job summary

Odyssey House of Utah is seeking a part-time receptionist for our Salt Lake-based Redwood Outpatient Program. The role involves front-desk support, client intake coordination, and light administrative tasks to ensure smooth operations.

Ideal candidates demonstrate strong customer service, reliability, and the ability to communicate clearly with clients and staff. A background in human services and a willingness to learn are valued in this collaborative environment.

Qualifications

• Passion for community service and helping others.
• Strong communication skills with clients and staff.
• Reliability to cover support staff shifts as needed.
• Self-starter, able to address issues independently.
• Willingness to learn and grow in the role.

Responsibilities

• Complete service documentation when meeting clients.
• Attend weekly management meetings and relay notes.
• Assist treatment team with clerical tasks and scheduling.
• Oversee safety checks and maintain equipment.
• Support staff with filing, faxing, and supply delivery.
• Provide client support and address non-clinical questions.
• Administer and report on client satisfaction surveys.

Skills

Customer service

Communication

Reliability

Teamwork

Problem-solving

Tools

Best Notes Maven

Job description

Description

Odyssey House is Seeking a Part-Time Receptionist for Our Redwood Outpatient Program!

Summary

Odyssey House's Mission is "Empowering people to heal and build better lives." We are dedicated to helping individuals and families reclaim their lives through effective substance use treatment, prevention, and mental health services. Our programs address education, job skills, healthcare, sober housing, behavioral management, and aftercare support to ensure lifelong success. We are proud to be the largest treatment provider in Utah, with the most innovative programs available. ‘We Are Recovery,’ and we mean it with all our hearts.

Job Location

Salt Lake

Schedule

Wed, Thurs, and Friday from 9 am - noon and Saturday and Sunday from 9-4:30 pm

Compensation

$17.00

Benefits Package

Equals to approximately $22,000

Includes - medical, dental, life, and disability insurance, flexible spending account, retirement plan, paid leave, employee assistance program, and education assistance.

Health And Welfare Benefits

• Health Insurance: Comprehensive medical, dental, vision, FSA, and long-/short-term disability coverage.
• 403(b) Retirement Plan: Immediate participation available; 100% employer match up to 6% after 1 year of service.
• Paid Time Off (PTO): Accrue up to 35 paid days off per year (with increased accrual rates after 1 year).
• Sick Leave Rollover: Convert half of your unused accrued sick time into extra vacation days at year-end.
• Sabbatical Program: Paid extended leave rewarded after 5 years of service.
• Employee Assistance Program (EAP): Confidential 24/7 support for mental health, financial advice, and personal well-being.

Perks

• Tuition Reimbursement: Up to $9,000 per year available for approved programs (subject to eligibility requirements).
• Continuing Education: Opportunities for paid training and professional development, subject to manager approval and eligibility.
• Transit Pass: Free UTA pass provided for your daily work commute.
• Monthly Incentives: Regular performance awards and team recognition.
• Casual Work Environment: Relaxed, casual dress code and workplace culture.

Job Description

• Completes appropriate service documentation when meeting with clients (financial contracts, UA results).
• Attend weekly management meetings to coordinate interdepartmental needs and resolve issues. Takes notes and sends them to the appropriate persons.
• Assist treatment team with support staff functions such as faxing, filing, copying, scanning, scheduling, customer service, receipts for payments, requests for documentation from external agencies, etc.
• Assists/oversees walk-through for safety, tracks safety equipment (fire ext., first aid kid, emergency. Lighting, etc.)
• Complete other support activities for the treatment team as assigned, including light paperwork, filing, faxing, and delivery or pick-up of supplies.
• Best Notes Maven – Provides support and training to staff regarding the use of Best Notes. Maintains the client database.
• Support for clients, answers non-clinical questions, problem-solves non-clinical issues. Makes a “first contact” call prior to the beginning of treatment. Educates clients on best practices for providing UA samples.
• Administers and reports on OQ, NOMS and client satisfaction surveys.
• Responds to all records requests by researching records needed, making copies as needed, writing a cover letter and ensuring the requests are delivered in a timely manner.
• Report unusual or questionable activities to supervisor in a timely manner.
• Light cleaning to maintain a professional appearance of office.
• Other duties as assigned.

Candidate Qualities

• Passion for Community Service and helping others to realize their own potential.
• Communication skills to solve problems directly with clients and other staff.
• Reliability to fill their support staff shifts and deliver on position responsibilities.
• Self-starter qualities to independently address issues and needs in our organization's community.
• Teachable - Willingness to learn and grow in their position.

Requirements

• Willingness and ability to pass a criminal background check
• First Aid and CPR Certification (available at Odyssey House
• Must meet employment eligibility requirements
• Must be able to work variable shifts as needed

All employees of Odyssey House are required to adhere to: Odyssey House mission, philosophy, and scope of service; Division of Human Services Code of Conduct and all other relevant service contract requirement standards; ensuring a safe environment for all clients and staff; providing exemplary customer service to both internal and external customers; fostering a positive work environment; ensuring high-quality client care within the scope of the assigned position.

Each employee is expected to clearly understand roles and responsibilities regarding the following: Specific job position, time management, personnel file requirements, client record system, incident reporting, mandatory training requirements, maintaining proper client boundaries, and individual rights of clients and staff.

Employment offers are contingent upon successful completion of required pre-employment screenings, which may include background checks, fingerprinting, applicable sex offender registry screenings for Adult Residential roles, and other position-related verifications. Roles requiring driving are subject to a Motor Vehicle Record (MVR) review and valid Utah driver’s license.

Odyssey House is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state or local law.