Receptionist

US Oncology Inc.; Spokane Valley (WA); On-site; USD 25,000 - 35,000; Full time

Job summary

Cancer Care Northwest is seeking a front desk receptionist in Spokane Valley to greet patients and visitors in a prompt, courteous, and professional manner. You will collect demographic and insurance information, obtain insurance cards and licenses, and update records as needed.

The role also involves collecting co-pays, performing end-of-day financial close-out, and maintaining a tidy lobby area while upholding patient confidentiality and clinic policies.

Qualifications

• Formal Education, Certification/Licensure, and Prior Experience: to perform this job successfully, an individual must have:
• a High School Diploma or a General Education Degree
• Minimum three (3) years’ customer service in an office setting

Responsibilities

• Greet patients and visitors into the clinic in a prompt, courteous and professional manner. Obtains all appropriate forms as required.
• Obtains demographic and insurance information. Obtains copy of patient's insurance cards and current driver's license for file. Updates demographic and insurance information as needed in the systems.
• Collects co-pays, deductible and other out of pocket amounts at time of visit based on the Over-the-Counter collections provided by the financial counselor.
• Performs end-of-day financial close-out.
• Maintains lobby and coffee area in a neat and orderly manner.
• Identifies no shows and forwards for patient notification process.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation.
• Follow policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.
• Prepares correspondence, memos, forms and other typing as requested by supervisor.
• Performs end-of-day financial closeout, ensuring all collections are accounted for and are balanced with the deposit report. Prepares this to be sent to CBO.
• Performs all other duties/responsibilities as necessary or assigned.

Skills

Customer service

Education

High School Diploma or GED

Job description

Overview

Join a Legacy of Care – Delivering over 50 years of Healing and Hope

For over five decades Cancer Care Northwest has been the Inland Northwest's premier cancer center, providing an integrated approach to the diagnosis, treatment and healing of cancer and blood-related diseases.

Our collective passion to fight against cancer is what motivates and inspires us every day and is the reason Cancer Care Northwest has become the Inland Northwest's premier cancer center. We provide comprehensive, innovative, compassionate, integrated care throughout each patient's journey. We are searching for dedicated professionals who share our passion in saving lives. Are you searching for better work-life balance? Join us in our mission to save lives.

Position Overview

This position is responsible for greeting patients and visitors into the clinic in a prompt, courteous, and professional manner. Ensure all appropriate forms are complete, accurate, and signed according to company guidelines. Serves as a liaison between patients and medical staff. Supports and adheres to the Cancer Care Northwest Compliance Program, including the Code of Ethics and Business Standards.

Responsibilities

• Greet patients and visitors into the clinic in a prompt, courteous and professional manner. Obtains all appropriate forms as required.
• Obtains demographic and insurance information. Obtains copy of patient's insurance cards and current driver's license for file. Updates demographic and insurance information as needed in the systems.
• Collects co-pays, deductible and other out of pocket amounts at time of visit based on the Over-the-Counter collections provided by the financial counselor.
• Performs end-of-day financial close-out.
• Maintains lobby and coffee area in a neat and orderly manner.
• Identifies no shows and forwards for patient notification process.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation.
• Follow policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.
• Prepares correspondence, memos, forms and other typing as requested by supervisor.
• Performs end-of-day financial closeout, ensuring all collections are accounted for and are balanced with the deposit report. Prepares this to be sent to CBO.
• Performs all other duties/responsibilities as necessary or assigned.

Qualifications

Minimum Qualifications

Formal Education, Certification/Licensure, and Prior Experience: to perform this job successfully, an individual must have:

• a High School Diploma or a General Education Degree
• Minimum three (3) years’ customer service in an office setting

It is preferred that an individual has:

• previous medical office experience

Physical Demands

• Regularly: sit, grasp, reach, talk and hear
• Occasionally: stand, bend, stoop/crouch, walk, lift up to 30 pounds, pull/push up to 30 pounds, and carry up to 30 pounds
• Vision: clearly see up to 5 feet with or without corrective lenses

Work Environment

While performing the essential duties/responsibilities of this job, the employee will not be exposed to any workplace environmental conditions caused by extreme noise, heat, cold, workplace hazards, atmospheric dust/fumes/vapors/mists, pathogens, or toxic chemicals.

Salary

DOE $18.38 - $25.73

Benefit Information

https://careers.usoncology.com/benefits