Receptionist

Frenchies - Southlake; Southlake (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Opportunities for personal and professional growth

Discounts on services and products

Medical benefits for full time employees

Bonus structure

Job summary

A modern nail care company is seeking a dedicated receptionist/concierge to manage front desk operations and provide exceptional customer service. The ideal candidate should have at least 2 years of customer service experience, strong communication and multi-tasking abilities, and be flexible with their schedule. Join a supportive team in a fun working environment with opportunities for growth and development.

Qualifications

• 2+ years of customer service experience.
• Exceptional customer service and professional phone manner.
• Must be flexible to cover shifts on short notice.

Responsibilities

• Manage all front desk operations including phone and guest services.
• Maintain a clean and professional environment with daily cleaning duties.
• Provide excellent customer experience throughout the guest cycle.

Skills

Customer service excellence

Communication skills

Multi-tasking

Computer proficiency

Job description

We believe you should LOVE where you work; here are a few reasons you'll love Frenchies:

Opportunities for personal and professional growth

A fun working environment, with supportive co-workers

Exposure to new skills and opportunities allows for change and growth

Discounts on services and products

Medical benefits for full time employees

Bonus structure

Job Summary

Frenchies Modern Nail Care is looking for a dedicated receptionist/concierge to join our team! When guests walk into Frenchies they'll find a friendly, smiling face and a helping hand- this is our concierge! The ideal candidate has excellent communication and multi-tasking skills, a positive attitude, a strong work ethic, and is excellent at working with computers!

Responsibilities

The Concierge is accountable for all front desk operations including phone, retail sales, cash transactions, guest POS activities, guest experience cycle, and general day-to-day operations.

Accountable for efficient and effective day-to-day operations that achieve minimal front desk service standards. Will follow all policies and procedures to accomplish these standards. Includes: opening duties, greeting clients, answering phones, making appointments, retail sales, membership sales, cash transactions, customer check-in/check-out, appointment confirmation calls, closing duties.

Responsible for maintaining a clean and professional environment including daily cleaning checklists and other cleaning duties.

Must be flexible to help with coverage of shifts in short-notice/emergency situations (sickness, etc.)

Customer contacts and rescheduling if needed.

Other duties as assigned in the spirit of teamwork.

Qualifications

2+ years of customer service experience

Experience as a receptionist preferred

Exceptional customer service and professional phone manner

Overachieving attitude and enhanced work ethic

Advanced computer skills

Excellent multi-tasking skills

Must be willing to work Friday-Sunday