Receptionist

Lancaster County Government; South Carolina; On-site; USD 30,000 - 42,000; Full time

Job summary

Lancaster County Government in the Veterans Affairs Office is seeking a Receptionist to provide administrative and customer service support. This role serves as the first contact for veterans and visitors, coordinating appointments and maintaining records while assisting with transportation and documentation needs.

Responsibilities include handling inquiries, scheduling, data entry, and preparing reports. Candidates should have a high school diploma or GED and relevant experience, with

Qualifications

• High school diploma or GED required.
• 1 year of administrative, clerical, receptionist, or customer service experience preferred.
• Must be State accredited with SCDVA and nationally accredited with The American Legion within six months of hire date.
• Equivalent education and experience may be considered.

Responsibilities

• Greet visitors and answer calls professionally.
• Schedule appointments for veterans.
• Maintain accurate electronic and paper records.
• Enter and update veteran information in department databases.
• Prepare, copy, scan, fax, and file documents.
• Coordinate transportation services for veterans, including scheduling rides.
• Prepare monthly volunteer driver schedules and transportation reports.
• Order prescription medications for eligible veterans when authorized.
• Assist veterans with contacting VA offices and partner agencies.
• Receive, review, and process forms, correspondence, and reports.
• Follow applicable policies and procedures.
• Operate standard office equipment and software.
• Provide excellent customer service while maintaining confidentiality.
• Prepare Obituary List
• Perform other related duties as assigned.

Skills

Customer service

Administrative support

Record keeping

Education

High school diploma or GED

Equivalent education and experience

Tools

Microsoft Office

VA software

Records databases

Job description

The Veterans Affairs Receptionist provides administrative and customer service support to the Veterans Affairs Office. This position serves as the first point of contact for veterans and visitors by coordinating appointments, maintaining records, scheduling transportation services, processing documentation, and providing assistance to veterans, volunteers, and partner agencies. The Receptionist helps ensure veterans receive timely access to benefits, healthcare services, and other available resources.

Responsibilities

• Greet visitors and answer incoming telephone calls in a professional and courteous manner.
• Schedule appointments for veterans.
• Maintain accurate electronic and paper records.
• Enter and update veteran information in department databases.
• Prepare, copy, scan, fax, and file documents.
• Coordinate transportation services for veterans, including scheduling rides and appointments on the county veterans' van.
• Prepare monthly volunteer driver schedules and transportation reports.
• Order prescription medications for eligible veterans when authorized.
• Assist veterans with contacting the U.S. Department of Veterans Affairs, VA Regional Office, Pension Management Center, Dorn VA Medical Center, Rock Hill VA Clinic, and other agencies.
• Receive, review, and process forms, correspondence, reports, and other documents.
• Follow applicable federal, state, county, and Veterans Affairs policies and procedures.
• Operate standard office equipment, including computers, scanners, copiers, printers, telephones, and fax machines.
• Utilize Microsoft Office applications and Veterans Affairs software to maintain records and prepare reports.
• Provide excellent customer service while maintaining confidentiality and professionalism.
• Prepare Obituary List
• Perform other related duties as assigned.

Requirements

• High school diploma or GED required.
• One year of administrative, clerical, receptionist, or customer service experience preferred.
• An equivalent combination of education, training, and experience may be considered.
• Must be State accredited with SCDVA and Nationally accredited with The American Legion within six months of hire date.