Receptionist

Holiday by Atria; Shreveport (LA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Paid holidays and PTO

Annual anniversary rewards (from $500)

Annual Scores Reward ($500 Full Time /

Health, Dental, Vision, Life Insurance

401(k) employer match

Tuition reimbursement

Enrollment in benefits varies by role

Job summary

Holiday by Atria in Shreveport, LA, is seeking a Receptionist to provide front-desk and office support for the community.

The role involves answering inquiries, greeting guests, assisting residents and families, and coordinating with the sales team to schedule follow-ups. Strong communication and MS Office skills are required, with a team-oriented attitude and willingness to assist where needed.

Qualifications

• High school diploma or GED required.
• Experience providing office support preferred.
• Strong knowledge of Microsoft Office; ability to learn other programs quickly.
• Proven customer service skills.
• Excellent written and verbal communication.
• Self-starter and team player who readily assists.

Responsibilities

• Resident relations – answer questions and complete onboarding tasks.
• Aid residents, family members and vendors with questions and direct to the right person.
• Answer calls and greet visitors professionally.
• Assist potential residents with discovery, questions, and scheduling follow-ups.
• Schedule appointments for the sales leader; relay messages.
• Provide backup support to the Enrichment Coordinator.
• Encourage resident participation in surveys.
• Handle general community paperwork and records.
• Maintain staff and resident records.
• Duties as needed.

Skills

Customer service

Communication skills

Team player

Self-starter

People skills

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

We create communities where employees thrive in their work, helping our residents thrive in their homes.

As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance.

Benefits

• Paid holidays and PTO
• Employees may receive annual anniversary rewards dependent on classification, starting at $500 for Full Time employees
• Employees may be eligible to receive an Annual Scores Reward of $500 (Full Time) or $250 (Part Time) based on community survey results
• Benefits package also includes Health, Dental, Vision, and Life Insurance
• Retirement Savings Plan / 401(k) employer match
• Tuition reimbursement (U.S Based Communities)
• Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location

Qualifications

• High School diploma or GED
• Previous experience providing office support preferred
• Thorough knowledge of Microsoft Office Suite and ability to quickly learn other programs
• Proven customer service skills
• Effective communication skills, both written and verbal
• Self-starter, team player, not afraid to jump in and assist where needed.

In the role of Receptionist, you will be responsible to provide office support for the Community.

Responsibilities

• Resident Relations – answer questions, complete onboarding tasks, solve problems and provide solutions that are beneficial for both resident and community.
• Aid residents, family members and/or vendors with questions/concerns and direct them to the appropriate person/place in the community.
• Answer incoming calls and greet walk in traffic in a polite professional manner.
• Assist potential residents by completing initial discovery, answering general questions and scheduling appointments for follow up with the sales leader; making sure to direct/pass messages to the appropriate party.
• Complete discovery sales calls as needed and schedule appointments for the sales leader.
• Provide back up support and assistance to the Enrichment Coordinator as needed.
• Suggest and drive resident, visitor and guest participation in completing the survey questionnaire.
• General Community Paperwork – responsible for mail, marketing packets, menus, print schedules, thank you cards, mass market emails, etc.
• Keep staff and resident records current.
• May perform other duties as needed and/or assigned.