Receptionist

Belmont Village Rancho Santa Fe; San Diego (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) with employer match

Paid time off

Short/Long-term disability

Life insurance

Job summary

Belmont Village Rancho Santa Fe is hiring a Receptionist to be the welcoming first point of contact for residents, families, vendors and guests. You will provide exceptional hospitality while supporting administrative tasks and helping maintain a safe, welcoming environment.

The ideal candidate has experience with a multi-line phone system and a professional environment where confidentiality is essential. Join a team dedicated to excellence in senior living and customer service.

Qualifications

• High School diploma or equivalent.
• Experience with a multi-line phone system and demonstrated professional phone etiquette.
• Proficient in software applications to perform job-related tasks.
• Must communicate clearly in verbal and written English.
• Demonstrates initiative with advanced critical thinking skills.
• Proven administrative and organizational skill set.
• Professional, pleasant and team oriented attitude.
• Consistent and reliable attendance is essential for all Belmont Village employees.

Responsibilities

• Greet residents, visitors and staff warmly.
• Manage and direct incoming phone calls efficiently and professionally.
• Address inquiries and requests promptly, reliably and confidentially with empathy and dignity.
• Log and coordinate distribution of packages as appropriate.
• Collaborate with various departments to promote effective communication.
• Monitor community access by ensuring proper use of the kiosk sign-in process and respond to emergency situations.
• Assist the Concierge with maintaining the resident transportation schedule and managing event RSVPs and guest meal reservations.
• Maintain an organized workspace to promote efficiency and preserve first impression.

Skills

Phone etiquette

Customer service

English communication

Organizational skills

Team player

Critical thinking

Education

High School diploma or equivalent

Tools

Multi-line phone system

Office software

Job description

Be a part of the Belmont Village Rancho Santa Fe Legacy!

Become one of the first team members at Belmont Village Rancho Santa Fe - our brand-new premier San Diego senior living community. We're building a best-in-class team to greet residents and their guests while creating a warm, seamless experience each day. If you pride yourself on professionalism, hospitality and exceptional phone etiquette, we encourage you to apply for our Receptionist position!

ABOUT THE ROLE

As a Receptionist at Belmont Village Senior Living, you will serve as the initial point of contact for residents, family members, vendors and guests visiting our community. The Receptionist provides exceptional customer service and hospitality by supporting administrative tasks as needed and contributing to a welcoming and safe environment. The ideal candidate has prior experience answering a multi-line phone system and working in a professional environment where confidentiality is required.

YOUR TYPICAL RESPONSIBILITIES

• Greet residents, visitors and staff warmly

• Manage and direct incoming phone calls efficiently and professionally

• Address inquiries and requests promptly, reliably and confidentially with empathy and dignity

• Log and coordinate distribution of packages as appropriate

• Collaborate with various departments to promote effective communication

• Monitor community access by ensuring proper use of the kiosk sign-in process and respond to emergency situations according to company policy and procedure

• Assists the Concierge with maintaining the resident transportation scheduled and managing event RSVPs and guest meal reservations

• Maintain an organized workspace to promote efficiency and preserve first appearance impressions

• Make hospitality, customer service, and resident satisfaction your top priorities in every interaction

A CAREER YOU CAN BE PROUD OF

• Purpose-driven work that makes a lasting difference

• Career growth programs and investment in your professional development

• A stable, award-winning company known for industry leading excellence

• Comprehensive benefits available that support your health, wellbeing and future

• Supportive teams where diversity is celebrated and appreciated

MINIMUM QUALIFICATIONS

• High School diploma or equivalent

• Proven experience with a multi-line phone system with demonstrated professional phone etiquette

• Demonstrated proficiency utilizing software applications to perform job-related tasks

• Must be able to communicate clearly in verbal and written English

• Demonstrates initiative with advanced critical thinking skills

• Proven administrative and organizational skill set

• Professional, pleasant and team oriented attitude

• Consistent and reliable attendance is essential for all Belmont Village employees to ensure the successful operation of the community

Please note that the above Responsibilities and Qualifications provide a general overview of the primary duties for this role and the basic qualifications. This is not intended to be a comprehensive list of all responsibilities, duties and skills required.

ABOUT THE COMPANY

Founded in Houston in 1997, Belmont Village is an integrated developer, owner, and operator of high-quality senior living communities, with more than 5,000 employees and 5,000 units. Our 35 locations across the country and in Mexico City, provide award-winning independent, assisted living and memory care programs. We are proud to collaborate with UC San Diego, USC, UCLA, and Baptist Health South Florida to innovate programs for cognitive health and life enrichment. Belmont Village is a market leader in major markets including the San Francisco Bay Area, Los Angeles, San Diego, Chicago and South Florida. Renowned for distinctive design, high standards of life and safety, and reputation for leading edge, quality programming, Belmont Village has been certified as a Great Place to Work®since 2018 and has been recognized by U.S News & World Report as Best in Senior Living.

BENEFITS AVAILABLE

Belmont Village Senior Living offers full-time employees medical, dental, vision, mental health, and prescription benefits along with Paid Time Off, 401(k) savings with employer match, short-term disability, long-term disability, and life insurance.

EOE

Belmont Village Senior Living is proud to be an Equal Opportunity Employer.