Receptionist

Citadel Healthcare; Rockford (IL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Daily Pay

401(k) match

Medical Insurance

Dental & Vision

Disability Insurance

EAP

Employee Discounts

Training Programs

Growth Opportunities

Paid Time Off

Job summary

Citadel Healthcare in Rockford is seeking a Receptionist to support the administration team by handling calls, scheduling, and welcoming visitors with professionalism. The role assists with mail, basic bookkeeping, and coordination with other departments to ensure smooth operations.

Qualifications include a high school diploma and 1+ year receptionist experience preferred; proficiency with Microsoft Office and strong organizational skills are a plus.

Qualifications

• High School diploma or equivalent.
• 1+ years of receptionist experience preferred.

Responsibilities

• Answer all calls in a professional manner and route them appropriately.
• Greet employees, residents, and guests in a timely and courteous way.
• Oversee all mail in the facility, including sorting and distributing.
• Coordinate with Concierge and other departments for visitor communication.
• Assist with basic bookkeeping, filing, and clerical duties.

Skills

MS Office

Organizational skills

Multitasking

Professional communication

Education

High School diploma or equivalent

Job description

PA Peterson at the Citadel is seeking a Receptionist to join their team! The Receptionist assists the Administrator and other key personnel in managing the incoming calls and schedules. The Receptionist greets employees, residents, and guests in a timely manner and with great professionalism while maintaining security.

Don’t miss out on this incredible opportunity to join the Citadel Healthcare team and make a real difference in the lives of others.

Receptionist Duties and Responsibilities:

• Works closely with Concierge and other departments to ensure communication when there is a visitor in the facility.
• Answers all calls coming into the facility in a professional manner and tone, transferring and routing appropriately.
• Oversees all mail in facility, including sorting and distributing mail.
• Efficiently contacts appropriate staff members with referrals – Plays key role with ensuring all referral related calls get to the right party in the proper amount of time.
• Performs basic bookkeeping, filing, and clerical duties.
• May assist Business Office Manager with accounts payable receipts.
• Welcomes and provides link to online application to job seekers.
• Sends emails and faxes.
• May input admission or patient information into the computer system as required.
• All other duties, as assigned.

ReceptionistSkills and Abilities:

• Working knowledge of Microsoft Office Suite.
• Ability to organize, multitask, prioritize and work under pressure.

Receptionist Education and Experience:

• High School diploma or equivalent.
• One or more years of prior work experience handling receptionist responsibilities is preferred.

Physical Requirements:

• Walking, reaching, bending, lifting, extended sitting, grasping, fine hand coordination, pushing and pulling, ability to distinguish smells and temperatures, all with or without the aid of mechanical devices is required.
• Limited potential for exposure to environmental hazards. Understanding and adherence to company safety standards and protocols required.

Citadel Healthcare Full-Time Benefits:

• Daily Pay & Competitive Compensation
• 401(k) with company match
• Medical Insurance
• Dental, Vision, and Disability insurance
• Employee Assistance Program (EAP)
• Employee Discount Program
• Innovative Training Programs
• Opportunity for Growth and Advancement
• Paid Time Off
• And much more!

Why Citadel?

At Citadel, it’s personal. We’re more than a workplace. We’re a community of caregivers, leaders, and changemakers who show up every day with heart and purpose. Whether you’re at the bedside or behind the scenes, your work matters here because every role contributes to someone’s comfort, dignity, and healing. When you join Citadel, you’re not just building a career. You’re becoming part of something bigger.

We’ve been honored as a Certified Great Place to Work for three years in a row and named one of Fortune’s Best Workplaces in Aging Services, but the real reward is the difference we make together. Our people are the heart of our mission, and we invest in you with mentorship, growth opportunities, and a culture that sees you, supports you, and celebrates your impact.

Citadel Healthcare has been nominated as a Great Place to Work.

We don’t offer care for you-we care about you.

Citadel Healthcare Facilities are Equal Opportunity Employers and do not discriminate based on any protected right such as race, color, nationality, gender, age, disability or any protected applicable right under the National Labor Relations Act.