Admissions Coordinator

Citadel Healthcare; Rockford (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Daily Pay

401(k) with company match

Medical Insurance

Dental, Vision, Disability insurance

Employee Assistance Program (EAP)

Employee Discount Program

Innovative Training Programs

Growth and Advancement

Paid Time Off

Job summary

Citadel Healthcare is seeking an Admissions Coordinator to join the team under the Director of Admissions. The role manages admissions, provides facility and program information to prospective residents and families, and coordinates with referral sources for placement.

Responsibilities include securing necessary information, coordinating with hospital staff for bed availability, and ensuring smooth admission processes while delivering compassionate caregiving.

Qualifications

• High school degree or equivalent required.
• Bachelor’s degree in health, human services or customer service preferred.
• One year of experience in a related role preferred.

Responsibilities

• Responds to calls regarding admissions, facility information, and re-admission.
• Secures information to finalize admission and assess customer needs.
• Coordinates with hospital liaison and DON for medical review of admissions.
• Communicates with referral sources, facility staff, and customers about bed availability and admission dates.
• Maintains documentation and coordinates with marketing for admission analyses.
• Performs other duties as assigned.

Skills

English proficiency

Communication

Customer service

Computer basics

Education

High school diploma

Bachelor’s degree (preferred)

Job description

PA Peterson at the Citadel is seeking an Admissions Coordinator to join their team! Under the supervision of the Director of Admissions, the Admissions Coordinator assumes responsibility of admissions. They provide clients (prospective residents and their families and referral sources) with facility and program specific information via community outreach and networking, facility tours, personal visits and assessments presentations and follow up.

Admissions Coordinator Duties and Responsibilities

• Responds to calls regarding information, admission to a facility and re-admission.
• Secures information on the needs of the customer, identifies services available to meet the needs of the customer and secures admission to the facility.
• Secures required information (current medications, labs, history and physical, diagnosis, current notes) to finalize the acceptance of a new admission or re-admission of a current resident/patient.
• Communicates with referral sources, prospective admissions, and the facility, in an expeditious manner, on the acceptance (or denial) for an admission and planned admission date. (Partners with the designated lead prior to denying an admission.)
• Communicates/partners with the financial lead on the key elements relating to an admission, such as but not limited to insurance verification, OBRA screening, Medicare qualifying stay, etc.
• Communicates with facility staff to ensure accuracy of information relating to bed availability, planned discharges, residents/patients needing isolation, transfers to the hospital and deaths.
• Meets with facility staff to develop partnerships, knowledge of and observation of the key services as well as evaluation of the admission and re-admission process (seeks information from the marketing staff for the evaluation).
• Meets with referring agencies to develop partnerships, knowledge of the needs of the referring agencies as well as evaluation of the admission and re-admission processes (seeks information from the hospital liaison for the evaluation).
• Evaluates the admission process and develops measures for improvement in conjunction with the key facility partners.
• Secures information relating to the referring agency and/or call-how they learned about the facility, name of referral, etc. and analyzes this information with the marketing staff.
• Coordinates with the hospital liaison for on-site assessments.
• Coordinates with the DON for medical review of admissions with complex medical care requirements.
• Performs duties, which may include transportation of residents, as assigned in Facility
• Performs other duties, as assigned.

Admissions Coordinator Skills and Abilities

• Ability to read, write, speak and understand English.
• Meets all health requirements, as required by law.
• Ability to relate positively, effectively, and appropriately with residents, families, community members, volunteers and other facility staff.
• Demonstrates basic computer knowledge and ability with an aptitude to learn company applications.

Admissions Coordinator Education and Experience

• High school degree or equivalent, required.
• Bachelor’s Degree in an area relating to health, human services or customer service preferred.
• One year of experience in a related role, preferred.

Physical Requirements

• Walking, reaching, bending, lifting, extended sitting, grasping, fine hand coordination, pushing and pulling, ability to distinguish smells and temperatures, all with or without the aid of mechanical devices is required.
• Limited potential for exposure to environmental hazards. Understanding and adherence to company safety standards and protocols required.

Citadel Healthcare Full-Time Benefits

• Daily Pay & Competitive Compensation
• 401(k) with company match
• Medical Insurance
• Dental, Vision, and Disability insurance
• Employee Assistance Program (EAP)
• Employee Discount Program
• Innovative Training Programs
• Opportunity for Growth and Advancement
• Paid Time Off
• And much more!

Why Citadel?

At Citadel, it's personal. We're more than a workplace. We're a community of caregivers, leaders, and changemakers who show up every day with heart and purpose. Whether you're at the bedside or behind the scenes, your work matters here because every role contributes to someone's comfort, dignity, and healing. When you join Citadel, you're not just building a career. You're becoming part of something bigger. We've been honored as a Certified Great Place to Work for three years in a row and named one of Fortune's Best Workplaces in Aging Services, but the real reward is the difference we make together. Our people are the heart of our mission, and we invest in you with mentorship, growth opportunities, and a culture that sees you, supports you, and celebrates your impact.

Citadel Healthcare has a long and successful history of providing long and short-term skilled nursing care. At Citadel, we are committed to personalized, integrated care that factors in the total well-being of every guest and their family members, and that does not just meet, but exceeds, their expectations. As part of this empathetic, respectful culture of care, we are dedicated to meeting individual preferences and needs in order to help each guest feel at home and achieve an optimal health outcome- our number one goal.

Citadel Healthcare has been nominated as a Great Place to Work.

Citadel Healthcare Facilities are Equal Opportunity Employers and do not discriminate based on any protected right such as race, color, nationality, gender, age, disability or any protected applicable right under the National Labor Relations Act.