Receptionist

Therapeutic Associates; Richland, Northern (WA, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical + Vision + Dental Insurance

Wellness program with rewards

Employee Assistance Plan

Life & AD&D insurance

Long Term Disability

PTO up to 15 days (tenure-based)

6 paid holidays + volunteering day + 2

401(k)

Job summary

Therapeutic Associates Richland Physical Therapy in Richland, WA seeks a full-time Receptionist to greet visitors, answer calls, schedule patients, and support the clinic’s daily operations.

The successful candidate will be proficient with MS Office, comfortable handling payments and insurance forms, and eager to help patients understand their treatment plans. The role offers growth opportunities, a collaborative team, and a comprehensive benefits package.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• Basic proficiency with MS Office products including Word, Excel and Outlook.
• Interest in Exercise Science, Sports Performance and Fitness preferred - students pursuing a physical therapy or pre-physical therapy degree are strongly preferred.

Responsibilities

• Greet visitors and direct them to appropriate staff.
• Answer the phone and route calls as needed.
• Schedule and confirm patient appointments.
• Minimize cancellations and empty slots.
• Collect co-payments and insurance forms at time of service.
• Compile and file medical charts, reports and correspondence.
• Educate patients about insurance and treatment plans.
• Assist with physical therapy aide duties when applicable.
• Adhere to leadership instructions and perform additional tasks as assigned.

Skills

Customer service

Phone etiquette

Scheduling

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel, Outlook)

Job description

Job Description

Posted Tuesday, August 25, 2026 at 10:00 AM

Therapeutic Associates Richland Physical Therapy is seeking a full timeReceptionistto join our team! This role provides general office support with a variety of clerical activities and related tasks that support the effective and efficient operation of the clinic.

How we support you:

Benefits Package

• Employees (and their families) Medical with Vision & Prescription and Dental Insurance
• Interactive Wellness Programwith rewards for balanced, healthy living and mental health
• Employee Assistance Plan
• Employees (and their families) Life & AD&D
• Long Term Disability
• Accrue up to 15 days of PTO (sick and vacation time)-increases with tenure
• 6 paid holidays, 1 charitable giving day, and up to 2 personal holidays
• 401(k)

Continuing Education Package

• Continuing Education Stipend ($500 annually)
• Continuing Education PTO (up to 1 day annually)
• Tuition Advancement programpre and post professional(application process)
• Employee Service Scholarship (application process)
• Community and philanthropic support through individual grants and paid time off

After 70+ years and the largest privately owned PT company in the United States, we continue to grow! With around 100 privately-owned clinics in the PNW, we offer you the ability to do what you love and discover new challenges, all in a place where you can take ownership, chase ideas, and build the future of physical therapy.

Therapeutic Associate’s commitment to the physical therapy profession, to our patients and our employees ensures an exceptional standard of care. Ourteam members are the heartbeat of our organization and key to our success. We want to help employees live a happy, healthy, and productive life that balances what is important to them.

How you will make an impact

• Responsible for greeting visitors and directing them to appropriate staff
• Answers the phone and appropriately routes calls
• Schedules and confirms new and returning patient appointment(s)
• Minimizes cancellations and empty appointment slots
• Collects co-payments at time of service and collects patient insurance and privacy forms
• Compiles and records medical charts, reports and correspondence
• Educates patients about their insurance and how physical therapy treatment plans work
• Assists with physical therapy aide duties, when applicable
• Additional responsibilities as assigned by your leadership

What you will need to bring to the table

• Must be at least 18 years of age
• High school diploma or equivalent
• Basic proficiency with MS Office products including Word, Excel and Outlook
• Interest in Exercise Science, Sports Performance and Fitness preferred - students who are pursuing a physical therapy or pre-physical therapy degree program are strongly preferred.

Why Join Our Team:

• Professional andClinicalDevelopment— Ongoing mentorshipand continuing educationopportunities.
• Collaboration and Care Team Model— Opportunity to work within a care team that provides support and collaboration both within individual clinics and across the organization. We strive for focusedattention oneach patient’s journey toward positive health and wellness.
• Innovation— We are committed toexploring new technology, treatment methodologies and process improvements that support our care teams and enhance the patient experience.
• Committed to Diversity and Inclusion— We believe that diversity makes our clinic stronger. We are committed to creating an inclusive environment where everyone feels welcome and respected.
• Community Oriented— Giving back to the community is a part of who we are. We give back to our community through free community education events, local sporting events, local school organizations, youth organizations, Veterans organizations, and community improvement projects.
• Legacy - Therapeutic Associates is the pioneer of outpatient physical therapy.Since its founding in 1952, the Company has thrived by adhering to the highest standards of excellence, adapting and innovating while serving patients with quality care and compassion.We continue to be an important part of leading and advocating for the advancement of our profession.
• Independence within Partnership - Therapeutic Associates is made up of a partnership of unique clinics, each locally directedby physical therapists who are dedicated to their patients, their communities and to our profession. Our clinics are managed by owners and directors who have the support and resources of our large organization combined with the freedom to make decisions with their teams to best serve their patients and community.

Being a part of the Therapeutic Associates Physical Therapy family is an opportunity to make a positive impact in our communities while continuing to learn and grow within a challenging and gratifying profession.If you would like to learn more about becoming part of the Therapeutic Associates team, please review our website and submit your resume today!

Therapeutic Associates Inc. (TAI) is a company that strives to ensure that all people belong in our spaces and have opportunities for growth because we believe that diversity in our team makes us outstanding. Therefore, TAI hires, promotes, and terminates with equitable practices where discrimination and harassment are unacceptable based on any characteristic protected by federal, state or local laws. This includes but is not limited to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, ethnicity, socioeconomic status, citizenship, weight, marital status.