Receptionist

Andretti Indoor Karting & Games; Raleigh (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

401k with company match

Job summary

Andretti Indoor Karting & Games is seeking a friendly receptionist to join the Raleigh team. You will welcome guests, answer phones, and support front desk operations with a positive attitude in a fast-paced family entertainment center.

This part-time role requires availability across days, nights, holidays and weekends, with a focus on delivering outstanding guest experiences and maintaining a lively, welcoming atmosphere for visitors.

Qualifications

• Part-time receptionist role focused on guest service.
• Experience with family entertainment centers is helpful but not required.
• Must greet visitors, answer phones, and manage messages following Andretti standards.

Responsibilities

• Welcome visitors by greeting them in person, email or telephone.
• Answer the telephone within the 2-ring guideline and follow up on missed calls.
• Check, respond and disperse voicemails to appropriate persons.
• Communicate and screen calls for department manager and other management personnel.
• Maintain office security by following safety procedures and controlling access to reception desk.
• Perform clerical duties such as filing, faxing, photocopying and transcribing.
• Receive and sort daily mail and deliveries.
• Create and run documents using Microsoft Office Suite.

Skills

Pleasant, upbeat and sociable

Flexible schedule

Education

High School Diploma or equivalent

Job description

Andretti Indoor Karting & Games is seeking a Receptionist to join theteam!

Experience with family entertainment centers is great, but not necessary –

Andretti Indoor Karting & Games.

We are a Team that constantly strives for perfection in the Family Entertainment Center experience. We are focused on delivering the absolute best in exhilarating, cutting edge Karting on indoor multilevel tracks, immersive multi-player Virtual Reality Simulators, arcade fun, and amazing event spaces & restaurants, all in spotlessly clean venues staffed with warm & knowledgeable Team Members.

We are committed to creating a work environment that both supports you in your career growth and challenges you to achieve your best! If you want to be part of a winning team, in a professional and high energy environment,

Andretti has top tiered pay, incredible benefits like 401k with a company match, and opportunities to grow and show your talent!

POSITION SUMMARY

An Andretti Receptionistis a part-time roleresponsible for anticipating guest needs, and exceeding guest service expectations all while providing a fun and exciting atmosphere. All positions are responsible for assisting guests in various areas, in many capacities, and following Andretti Indoor Karting and Games high standards of quality Guest satisfaction.

KEY RESPONSIBILITIES

• Welcome visitors by greeting them in person, email or the telephone.
• Answer the telephone within the 2-ring guideline and follow up on any calls missed.
• Check, respond and disperse any voicemails or messages received to the appropriate persons.
• Communicate and screen calls for department manager and other Andretti management personnel.
• Maintain office security by following safety procedures and controlling access to reception desk.
• Perform clerical receptionist duties such as filing, faxing, photocopying and transcribing.
• Receive and sort daily mail and deliveries.
• Create and run documents using any Microsoft Office Suite Application.
• Anticipate and respond to Guests in a friendly and positive manner with a sense of urgency.
• Assist with Guest recovery and notify manager to ensure positive Guest experiences.
• Constant working knowledge of Andretti brand, product and policies and procedures.
• Communicate clearly and professionally while interacting enthusiastically with Guests and fellow co-workers.
• Works as a team player in meeting guests’ needs, and actively contributes to the efforts of other departments.
• Observe, instruct and monitor Guests for safety and guideline adherence.
• Attend all required department and company meetings and training sessions.
• Maintain a clean and safe work area in compliance with Andretti Indoor Karting & Games policies and procedures.
• Be aware and knowledgeable of facility emergency procedures.
• Perform Opening, Running and Closing department duties as assigned.
• Prior guest service or hospitalityexperience is preferred.

Skills & Requirements

• High School Diploma or equivalent.
• The desire and ability to be pleasant, upbeat and sociable throughout the workday.
• Be able to work a varied schedule to include days, nights, holidays and weekends.

Andretti Indoor Karting & Games can be the Starting Line for your Career!

Andretti Indoor Karting & Games (AIKG) isa rapidly growing Family Entertainment company with locations in Florida, Georgia, Texas, and Arizona, with more locations coming throughout the US.

• We are DRIVEN to develop, train and promote from our entry level positions!
• We offer support for ongoing professional development and training.

Physical Requirements

The physical demands described are representative of those that must be met by an Andretti Associate to successfully perform the essential functions of their job. Reasonable accommodation willbe made to enable individuals with disabilities to perform the essential functions.

• Walk or stand for extendedperiods of time.
• Must be able to lift up to 15 lbs. on a regular and continuing basis.
• Perform functions which require organization, bending, reaching, turning, lifting, climbing and occasional stocking up to 50lbs.
• The ability to communicate quickly and accurately.
• The work environment may include bright, dim or flashing lights and loud sounds.
• Requires manual dexterity to use and operate all necessary equipment.
• Be able to understand, follow and maintain safety standards at all times.