Receptionist

LTC Cross Insurance, Inc. - New Hampshire (inactive); Providence (RI); On-site; USD 30,000 - 45,000; Full time

Job summary

Join a dedicated front desk team at a leading family-owned insurance agency in Rhode Island. You'll act as the agency's face, handle phone communications, manage visitor interactions, and support various departments with essential administrative tasks. We value organizational skills, a team-oriented attitude, and a commitment to excellence in service. Apply now to bring your talents to our growing team!

Qualifications

• Must be organized and capable of juggling multiple responsibilities.
• Excellent written and verbal communication skills.
• Bilingual (Spanish) preferred but not required.

Responsibilities

• Act as the face of the agency, welcoming visitors and managing phone calls.
• Oversee supply ordering and maintain office equipment.
• Assist in updating website content and managing social media.

Skills

Organizational skills

Interpersonal skills

Communication skills

Multitasking

Team player

Education

High school diploma or equivalent

Tools

Microsoft Suite

Job description

The Cross Family of Agencies welcomes you. We need your talent and expertise.

General Summary: Acts as the face of the agency, answering phones and welcoming all visitors to the agency. Oversees supply ordering, daily mailings, employee contact information, maintaining scanners & printers, machine service calls, conference room set-up and the point person for the phone system as well as miscellaneous back end supportive tasks that may be requested by management to assist individual departments.

Specific Responsibilities:

• Receives visitors and callers, determines their needs, checks appointments, and directs visitors to the appropriate person or office.
• Maintains and acts as a point person for agency telephone system; sets up new office lines and manages all other phone information.
• Distributes daily faxes received via email to the appropriate parties
• Sorts delivered mail daily between departments, scans and attaches mail for Commercial lines, distributes personal lines mail to processing team
• Tracks all express mailings, maintains FedEx account
• Orders and prices all agency supplies including office needs, toner, and stationary.
• Log service calls on any malfunctioning office equipment, facilities issues
• Troubleshoot Postage machinery including replenishment of funds for postage
• Maintains agency lists – adding & removing Employees (e. g. company directory, Disaster Calling Tree, outlook contacts, etc.)
• Logs all agency cancellations and reinstatements, both Commercial and Personal lines.
• Sets up & breaks down A/V equipment in the conference room for department meetings
• Orders business cards and desk placques for new hires
• Assist with stamping mail at end of day as needed

If interested, Other Duties and Responsibilities could include:
Assists in updating website content for the agency.

• Keeping Facebook page updated & current with interesting content & agency updates
• Assists in updating website content for the agency.

Qualifications:

• Excellent organizational, interpersonal, written and verbal communication skills.
• Bilingual (Spanish) helpful but not required
• Appropriate technical knowledge and computer skills.
• Comfortable with Microsoft Suite (Word & Excel, Outlook) -PowerPoint a bonus
• Capable of juggling multiple responsibilities while maintaining composure in a fast paced environment.
• A team player who is able to prioritize daily tasks, adapt to changes and anticipate needs.

About Us

Family Owned
From starting at the kitchen table of Woodrow Cross, to becoming one of the largest insurance providers in New England, we’ve grown rapidly over the past 65 years. We’ve still held on to our core values of integrity, hard work, and dedication, and are still privately held.
Our offices inspire a culture of community by supporting causes they stand behind. From fundraising for local food banks, to volunteering at after school programs, we’re proud of the many ways our offices find to give back. Initiatives vary from branch to branch to better serve the individual communities they are located in.