RECEPTIONIST

Othello Post Acute; Othello (WA); On-site; USD 32,000 - 42,000; Full time

Job summary

Othello Post Acute in Washington state seeks a friendly receptionist to greet visitors, answer calls, and support daily office operations. Fluency in English and Spanish is required, with a high school diploma preferred and prior office experience a plus.

This role emphasizes confidentiality, courtesy, and teamwork within a busy care facility. Excellent communication and customer service are essential, along with accuracy in routine clerical tasks.

Qualifications

• Must read, analyze and interpret common information and communicate in English and Spanish.
• Strong math skills for basic arithmetic and measurements.
• Excellent customer service and communication skills.
• Ability to work in a team and handle confidential information.

Responsibilities

• Greet visitors cheerfully and provide directions or tours as needed.
• Answer phones, determine call nature and route to appropriate department.
• Receive, sort and distribute mail and maintain delivery records.
• Operate office equipment (phone system, copier, fax, computer) following procedures.
• Maintain neat work areas and filing systems; assist with administrative tasks.
• Report unsafe or hazardous conditions to supervisor immediately.

Skills

Bilingual English/Spanish

Customer service

Communication

Education

High School diploma or equivalent

Job description

POSITION SUMMARY:Under the supervision of the Administrator, the Receptionist performs clerical functions in an efficient manner in accordance with established procedures and professional office practices. As receptionist you are delegated responsibility and accountability for carrying out your assigned duties being able to speak English and Spanish.REPORTING:This position is responsible to the Administrator.FLSA STATUS: Non-ExemptESSENTIAL JOB FUNCTIONS:Create and maintain an atmosphere of warmth, personal interest and positive emphasis, as well as a calm environment throughout the facilityFollow reception schedule/instructions as directed and as outlined in the established policies and procedures of the facilityGreet visitors cheerfully, answer questions and provide guided tours of the facility as necessary. Give directions/information to visitors, guests, residents, sales representatives, etc.Operate telephone system as required. Answer phones, determine nature of the call and direct the caller to appropriate individual or departmentReceive inquiries and release information in accordance with established proceduresMaintain a current file/listing of residents by name and room number and emergency phone numbers, telephone numbers of on-call personnel, key personnel, etc.Ensure guests/visitors abide by existing rules and refuse admission to persons as directed. Report suspicious persons/information to supervisor immediatelyAssist with administrative duties as directed (includes typing, filing, posting accounts)Receive, sort and distribute mail as directedOperate computer, copier, fax machine and other office machines as instructed. Follow all established safety procedures and precautions when operating office equipmentFollow established ergonomics policies and procedures governing lifting techniques, repetitive tasks, and the use of safety equipment and supplies to prevent work-related injuries and illnessesReport any unsafe/hazardous conditions to your supervisor immediatelyMaintain work areas in a neat and clean conditionOrder supplies as directed and insure that deliveries are complete according to orderAssist department heads with administrative matters as askedJOB FUNCTIONS:Demonstrate knowledge of, and respect for, the rights, dignity and individuality of each resident in all interactionsAppreciates the importance of maintaining confidentiality of resident and facility informationDemonstrate honesty and integrity at all times in the care and use of resident and facility propertyMust be neat and clean in appearance and wear appropriate office attire while on dutyComply with established dress codeAble to understand and to follow written and verbal directions. Able to express self adequately in oral and written communication. Able to communicate effectively and deal tactfully with staff members, residents and publicDemonstrate ability to prioritize tasks/responsibilities and complete duties/projects within allotted time. Able to make independent decisions when warranted and remain calm in emergency situationsDemonstrate ability in maintaining confidentiality of resident and facility informationAble to respond to change productively and to handle additional tasks/projects as assignedAble to carryout the essential functions of this job (with or without accommodation) without posing specific, current risk of substantial harm to health and safety of self and othersOther duties as assignedPHYSICAL CAPACITIES: (With or Without the Aid of Mechanical Devices)Must be able to move intermittently throughout the workday.Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met.Must meet the general health requirements set forth by the policies of this facility which includes an annual TB screening and physical examination.Must be able to sit, stand and walkMust be able to lift and carry up to 25 pounds.Must be able to cope with the mental and emotional stress of the position.ENVIRONMENTAL CONDITIONS:Primarily inside work, normal temperatures, some noise, occasional fumes/odors, chemical exposure and potential exposure to bloodborne pathogens.This job cannot be performed without exposure to the stresses associated with an intimate, 24 hour skilled care environment that delivers care and services primarily to disabled and cognitively impaired residents in an aging population. Examples of these stresses include, but are not limited to: emergency health or safety response, weekend and holiday duty, unusual or impaired behavior by residents, family reactions to having a loved one in a nursing home, death and dying, oversight of state surveyors, ombudsmen and federal officials, presence of consultants and attorneys, and variable involvement of medical staff.QUALIFICATIONS/REQUIREMENTS:Education:High School graduate or equivalentLicense:None RequiredWork Experience:Experience in general office work is preferredLanguage Skills:Must be able to read, analyze, and interpret common scientific and technical information, and to be easily understood through verbal communication in the English and Spanish language.Mathematical Skills:Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Ability to perform these operations using units of weight measurement, and volume.Communication Skills:Must have exceptional communication and customer service skills and be empathetic.Ability to effectively communicate with patients, families, responsible parties, staff and outside resources and agencies.