Receptionist

Cushman & Wakefield; Orlando (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement plan

Paid time off

Job summary

Cushman & Wakefield in Orlando is seeking a Receptionist to create a positive first impression through in-person and phone interactions with clients, employees, guests and vendors. The role acts as ambassador between clients and visitors, supporting meetings, coordinating access, and maintaining a neat, professional front desk.

Requirements include a High School diploma or GED, 2 years of office/reception experience, and proficiency with Microsoft Teams, Outlook, Word and Excel; competitive pay

Qualifications

• High School diploma or GED; associates degree preferred.
• Minimum 2 years of office administration or reception experience.
• Proficiency with Microsoft Teams, Outlook, Word and Excel.

Responsibilities

• Greet visitors and direct them appropriately.
• Answer phones and route calls professionally.
• Support meetings and events, coordinate access and signage.
• Perform general office tasks and maintain a neat reception area.

Skills

Communication

Customer Focus

Team Orientation

Professionalism

Education

High School diploma or GED

Associates degree preferred

Tools

Microsoft Teams

Outlook

Word

Excel

Job description

Job Title Receptionist

Job Description Summary The Receptionist plays a large role in creating a first impression of the company via in person and phone interactions with individuals, including prospective clients, employees, guests and vendors who walk through the door or call the location. We are seeking a passionate and driven professional to act as an ambassador and liaison between our clients, employees and visitors who come to the site. Ideally, this individual cares deeply about the level of interaction and the quality of the experience the recipient enjoys during their initial interactions at the site.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Ensures a smooth and seamless employee and guest experience by communicating warmly, clearly and effectively with the employee, guest, employee host, vendors, etc. to meet the request at hand Anticipate needs and proactively communicate updates on service requests, ensuring every interaction is resolved promptly and thoroughly. Represent the brand as a visible, positive ambassador — setting the tone for an elevated workplace experience. Partner with customers to plan, support and deliver all internal and external meetings, engagements, executive briefings, events, high-profile executive visits, and special activations. Maintains awareness of daily meeting and event schedules and ensures campus readiness to welcome external guests, including coordination of access, signage, and hospitality logistics Perform general office duties, as required, including sorting and delivering mail, perform outgoing shipping, and assist internal clients with logistics needs. Answer phone calls promptly and professionally, including calls to the main line, internal phone calls and internal help desk. Provide professional, timely, courteous and accurate service to employees and customers Present a neat appearance and maintain professional or business attire at all times Be able to learn quickly and follow detailed instructions Answer questions and solve problems independently by utilizing a variety of resources to provide accurate information. Greet customers with a smile and maintain a tidy work area. Welcome visitors and follow all visitor and Security procedures. Support multiple service areas proficiently while maintaining expertise. Relieve team members for breaks and/or lunches as assigned. Understand and follow tasks for all assigned areas. Provides travel assistance, calling cabs, communicating arrival, etc. Understands and adheres to all safety and security protocols Perform daily responsibilities with initiative (i.e. opening/closing tasks, stocking supplies, completing requests, meeting deadlines). Complete reports in an accurate and timely manner. Assist with special projects as requested.

Communication Proficiency (oral and written)

Customer Focus /Team Orientation

IMPORTANT EDUCATION

High School diploma or general education degree (GED). Associates degree and/or related experience and training preferred.

IMPORTANT EXPERIENCE

Minimum 2 years of office administration or reception experience (or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job)

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Ability to interact with client and client employees, senior management, staff and vendors as a service professional at all times Follow directions and policies Flexible and energetic spirit Exhibit motivation and initiative Strong attention to detail Strong written and verbal communication skills Good analytical skills Ability to follow through and to help with tasks as a team player Ability to prioritize and multi-task job duties Proven computer experience; proficiency in Microsoft Teams, Outlook, Word and Excel required Ability to lift 40 pounds repetitively Position requires frequent reaching, bending, standing and sitting for prolonged periods

Benefits and Compensation

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $18.70 - $22.00

Equal Opportunity Employer

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield” About Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging our specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers. With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history. In 2023, we generated $9.5 billion in revenue from our core services. To learn more, visit www.careers.cushmanwakefield.com.