Receptionist

Conviva Care Solutions; Orlando (FL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

CenterWell Senior Primary Care in Orlando, FL is seeking a receptionist to be the friendly first point of contact for patients and visitors. You will manage a multi-line phone system, greet guests, route calls, and support daily office operations.

The role emphasizes patient experience, requires a HS diploma, 1+ year healthcare or customer service, strong communication, multitasking and MS Office skills. Bilingual English/Spanish is a plus, and a bonus incentive plan is offered.

Qualifications

• High School Diploma or GED required.
• 1+ year experience in healthcare or strong customer service background (retail/ hospitality/call center) preferred.
• Passion for contributing to improved patient experiences and care.
• Excellent customer service and phone etiquette.
• Team player with a positive attitude and ability to multitask.

Responsibilities

• Serve as the first point of contact for patients, visitors, and callers, providing professional and courteous customer service.
• Manage a multi-line phone system, route calls, and take accurate messages.
• Greet visitors, maintain visitor logs, issue passes, and direct individuals to appropriate departments.
• Respond to routine inquiries regarding office services, hours, and contact information.
• Perform administrative duties, including scheduling meeting rooms, handling mail and courier packages, and maintaining records.
• Adhere to established policies, procedures, and quality standards while supporting daily office operations.

Skills

Customer service

Phone etiquette

Multitasking

Attention to detail

Organization

MS Office

Education

High School Diploma or GED

Tools

MS Office

Job description

Become a part of our caring community

CenterWell is seeking dedicated, compassionate, and experienced candidates with Receptionist experience who are interested in growing with the company and being a part of something great!

As a receptionist you will:

• Serve as the first point of contact for patients, visitors, and callers, providing professional and courteous customer service.
• Manage a multi-line phone system, route calls, and take accurate messages.
• Greet visitors, maintain visitor logs, issue passes, and direct individuals to appropriate departments.
• Respond to routine inquiries regarding office services, hours, and contact information.
• Perform administrative duties, including scheduling meeting rooms, handling mail and courier packages, and maintaining records.
• Adhere to established policies, procedures, and quality standards while supporting daily office operations.

Use your skills to make an impact

Required Qualifications

• High School Diploma or GED
• 1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.
• Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
• Excellent customer service and phone etiquette
• Team player with a positive attitude
• Ability to multitask in a fast-paced environment
• Attention to detail and highly organized
• Knowledge of MS Office (Word, Excel, Outlook, Access)

Preferred Qualifications:

• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)
• Bilingual in English and Spanish

Additional Information:

This role is considered patient-facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Location:

CenterWell Senior Primary Care office address: 14075 S. Town Blvd; Orlando, FL 32837

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$38,000 - $45,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilita