Receptionist

Livewell Animal Hospital, LLC; Nashville (TN); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Life Insurance

Disability Insurance

EAP

Teladoc access

Pet care discount

Job summary

Livewell Animal Urgent Care of East Nashville is seeking a receptionist to join our compassionate team. You will manage a multi-line phone system, greet clients, coordinate medical records, and handle financial transactions to ensure smooth hospital operations.

We value excellent communication, strong organizational skills, and a caring, team-oriented mindset. Veterinary software experience is preferred, and a flexible schedule including some weekends and holidays is required.

Qualifications

• Prioritizes excellent customer service and clear communication.
• Ability to stay organized and multitask in a fast-paced setting.
• Experience with veterinary software is preferred.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients warmly, and reflect compassionate care.
• Ensure Seamless Care Coordination: maintain medical records, manage appointments, and handle payments to keep the hospital running smoothly.
• Advocate for Pet Health: educate clients on preventative care and hospital services to provide the best care for every pet.
• Embody Compassion and Empathy: be a calming presence and treat each pet as your own.

Skills

Customer service

Communication

Organizational skills

Teamwork

Veterinary software

Tools

Veterinary software

Job description

Livewell Animal Urgent Care of East Nashville is rooted in providing compassionate, personalized care to the pets and pet parents of this vibrant Tennessee community. Serving key East Nashville neighborhoods including Inglewood, Five Points, and Eastwood, we focus on high-quality, comprehensive small animal medicine, surgery, and critical urgent care. Our commitment to excellence is reflected in our outstanding 4.8-star community rating, showing the trust we have built since opening in 2023. If you are looking for a place where loving them well means caring for them well, we invite you to join our dedicated medical team. When you join Livewell Animal Urgent Care, you become part of a professional and caring atmosphere praised consistently by our clients for its kindness and dedication. We know that practicing urgent care requires strong organizational support, and we ensure you have the resources to succeed. We maintain a culture where every teammate is patient, professional, and equipped to handle stressful situations while still providing personalized care plans. We are dedicated to helping our teammates do their best work and grow professionally alongside a team focused on mutual support and comprehensive care.

As an urgent care provider, we offer immediate and same-day access to comprehensive veterinary medicine, focusing on small animal patients requiring diagnostics, advanced care, and surgical procedures. You will work within a well-maintained facility where cleanliness and comfort are prioritized for both pets and their owners. Our exam rooms are spacious, and we utilize advanced testing and diagnostics to rapidly assess and treat conditions ranging from routine urgent matters to non-life‑threatening emergencies. This focus allows you to utilize a wide range of medical and surgical skills while directly impacting the wellness of the East Nashville community.

Nashville, Tennessee is a destination known globally for its music, culture, and thriving hospitality scene. Located specifically in East Nashville, you will be practicing in a neighborhood celebrated for being a great place to live, full of energy and local businesses that contribute significantly to the community spirit. If you value working in a specific, supportive community that appreciates immediate, high-quality pet care, you will find Livewell Animal Urgent Care of East Nashville an ideal professional home.

Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e‑mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast‑paced environment.
• A collaborative, team‑first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA‑accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world‑class support to its 850+ hospital teams on a hyper‑local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award‑winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian‑led, people‑focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

If you're using NVDA, press NVDA key + space to enable focus mode to read the slider properly.

Location: Livewell Animal Hospital of RiNo

Location: Livewell Animal Hospital of St. Johns

Location: Livewell Animal Hospital of Falls Church

Location: Willits Veterinary Hospital (Basalt)

Location: Sunset Canyon Veterinary Clinic

Location: FloridaWild Veterinary Hospital

Location: Seven Fields Veterinary Hospital

Location: Arapahoe Animal Hospital (Main)

Location: River City Veterinary Hospital (Richmond)