Receptionist

Ultipro; Nashville (TN); On-site; USD 30,000 - 42,000; Full time

Job summary

Renaissance Financial is seeking a professional Receptionist to provide exceptional front-desk service. You will answer and route calls, welcome clients, manage conference room schedules, and handle mail and supplies in a fast-paced in-office environment.

Ideal candidates have 2+ years of reception/office experience, strong communication skills, and proficiency with Microsoft Office. This position is based on-site and requires professional, team-oriented collaboration with the Operations Manager

Qualifications

• Two or more years of reception/office related experience.
• Experience with a multi-line phone system.
• Working knowledge of office etiquette.
• Solid interpersonal skills and resourcefulness handling stressful situations.
• Excellent written and verbal communication skills.

Responsibilities

• Answer, screen and forward incoming phone calls.
• Keep reception area and conference rooms tidy and presentable.
• Maintain stock of supplies in reception area & conference rooms.
• Welcome clients and visitors and notify their contact person.
• Manage conference room schedules and adjust meetings as needed.
• Oversee daily mail, shipping, and related billing reports.
• Maintain office security protocols with sign-in logs and package tracking.
• Assist with inventory management of office supplies and mail items.

Skills

Reception experience

Phone system management

Office etiquette

Interpersonal skills

Written and verbal communication

Tools

Microsoft Office Suite

Outlook

Word

Excel

PowerPoint

OneNote

Teams

Cisco Jabber / RingCentral

Zoom

Job description

About Renaissance Financial

Renaissance Financial is a comprehensive financial services firm with locations in St. Louis, Overland Park, Omaha, Phoenix, and Salt Lake City. Our Mission: Using creative business and personal planning, we help our clients achieve financial freedom… one opportunity at a time. Our true team approach and entrepreneurial atmosphere set us apart from other firms in our industry. Joining our close-knit team at Renaissance Financial will inspire professional growth through numerous opportunities while creating a lasting impact on our organization and community. We support and reward our staff through team outings and industry leading benefits because we sincerely care about the well-being of our team members.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The mission of the Receptionist is to demonstrate excellent professionalism and exceptional customer service to facilitate a welcoming environment for clients.

Primary Responsibilities:

• Answer, screen and forward incoming phone calls.
• Ensure the reception area and conference rooms are always tidy and presentable.
• Maintain stock of necessary supplies in reception area & conference rooms.
• Welcome clients & visitors as soon as they arrive, notify their contact person, and ensure they are comfortable while they wait for their meeting to start.
• Manage conference room schedules and adjust meetings accordingly.
• Oversee all aspects of daily mail and shipping activities. This includes, but is not limited to, processing all inbound & outbound mail and packages, sending faxes, troubleshooting any mail delays or issues, and generating billing reports.
• Maintain office security protocols with visitor sign-in logs, inbound and outbound package logs, and securing locked spaces at the end of every day.
• Assist the Operations Manager with inventory management of office supplies, coffee and mail and shipping supplies.
• Maintain a file for vendor receipts, supply orders, packing slips and invoices.
• Assist the Records Management department with client scanning and distribute client documents received via mail in a timely manner.
• Additional duties may be assigned to meet business needs.
• This position requires demonstrated professionalism and poise when working with clients and coworkers.
• Ability to be resourceful, organized, and proactive when managing multiple priorities at the same time, both independently and with a team.
• Solid interpersonal skills & resourcefulness when handling stressful or confidential situations.
• Ability to interact and communicate with people at all levels of the organization.
• Excellent written and verbal communication skills.

Education, Training & Experience:

• Two or more years of reception/office related experience
• Experience with a multi-line phone system and fielding phone calls
• Working knowledge of office etiquette

Computer Equipment & Software:

• Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, OneNote, Teams)
• Company Intranet
• Soft Phone Applications (e.g. Cisco Jabber or RingCentral)
• Computer Systems
• Zoom
• Voice messaging systems
• Faxing
• Typing of at least 50 wpm

Working Conditions:

• This position is in-office, in a business professional environment.
• Standard 40-hour work week (8 am – 5 pm, with a 1-hour unpaid lunch break)
• Overtime hours may be required.
• We are committed to providing an accessible work environment. If you need accommodations, please let us know.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.