Receptionist

Mission Pet Health; Nampa (ID); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Discounted veterinary care for your, &

Teladoc 24/7 access

Medical, Dental, Vision insurance

401k retirement options

Educational assistance for AVMA-accred

Job summary

Mission Pet Health in Nampa, ID seeks a receptionist to manage a multi-line phone system, greet clients warmly, and support seamless care coordination. You will handle medical records, scheduling, and payments while educating clients on preventive care and available services.

The role emphasizes compassionate client interactions, strong communication, and the ability to multitask in a fast-paced veterinary setting, with some weekends and holidays required.

Qualifications

• Experience delivering exceptional customer service in a fast-paced environment.
• Clear, empathetic communication with clients and team members.
• Strong organizational skills with ability to multitask and prioritize.
• Collaborative mindset and ability to work both independently and with direction.
• Experience with veterinary software is preferred; willingness to work some weekends and holidays.

Responsibilities

• Direct multi-line phone system management and greet clients with a positive, compassionate approach.
• Maintain accurate medical records, manage appointment schedules, and handle financial transactions to keep the hospital running smoothly.
• Educate clients on preventative care and other hospital services to support pet health.
• Provide a calm, empathetic presence for clients and treat every pet with care.

Skills

Customer service

Communication

Organizational skills

Team collaboration

Veterinary software experience

Flexible schedule

Job description

At Intermountain Pet Hospital in Nampa, ID, you are joining a dedicated team committed to high-quality, compassionate patient care. We are proud to be AAHA Certified, reflecting our dedication to the highest standards of veterinary medicine, and our veterinarians actively maintain Fear Free Certification. This commitment is recognized by the community, evidenced by our excellent 4.7-star Google rating. If you are seeking a place where you can develop your skills, collaborate with experienced teammates, and do your best work in a supportive environment, this is your opportunity. Joining our practice means collaborating with teammates focused on continuous professional growth. We actively prioritize education and supporting our medical personnel in maintaining their professional certifications. While specific credentialing programs or internal specialty consultations are not listed here, rest assured that as part of a connected network of veterinary practices, you have access to extensive resources and programs designed to help all teammates grow and succeed, whether that means advancing your technical skills or moving into leadership roles. You will be practicing high-caliber medicine across a wide scope of services for small animals. Our facility handles general wellness and prevention, sophisticated testing and diagnostics, and offers advanced care and surgical procedures. Crucially, we serve our community by offering dedicated Urgent Care services and accepting same-day appointments, allowing you to utilize a wide variety of skills daily. We also offer specialized Exotic Pet Care, providing you exposure to diverse and engaging caseloads. Our extended weekday hours (7:00 AM to 9:00 PM) ensure we provide flexible and accessible care when our patients need it most. Nampa, ID, places you in the heart of the Treasure Valley, offering a fantastic blend of suburban convenience and unparalleled access to the outdoors. If you enjoy hiking, fishing, or exploring local cultural events, the surrounding area provides an ideal setting for achieving work-life balance. Nampa is a rapidly growing community, perfect for individuals or families looking for a supportive environment with ample opportunity for recreation and relaxation after a fulfilling day of patient care.

At Mission Pet Health, we do things a little differently!

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.
• The pay range for this position is $16-$19 per hour based on experience.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow

Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.