Receptionist

Lutheran Child and Family Services of Illinois; Mount Vernon (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Lutheran Child and Family Services of Illinois in Mt. Vernon, IL is seeking a friendly receptionist to provide administrative support in a busy office.

You will welcome visitors, manage data entry, handle mail, and coordinate with staff to keep operations running smoothly. The role requires a high school diploma, strong customer service, and the ability to multitask while protecting confidential information.

Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• Receptionist or customer-facing experience preferred.
• Excellent customer service with attention to detail.

Responsibilities

• Administrative support: data entry, mail handling, greeting visitors with a warm, professional demeanor.
• Establishes and maintains program data systems; tracks client services and outcomes.
• Filing and preparing documents for audits; ensure timely submissions.
• Handle confidential information with discretion.
• Answer and route incoming calls; schedule appointments and coordinate with staff.
• Order office supplies and ensure distribution.
• Assist with new employee onboarding including IDs/business cards.
• Support office supervisor with assigned tasks; keep supervisor informed.
• Post communications for staff and clients.
• Receive and log donations and provide acknowledgments.
• May assist with volunteers.

Skills

Microsoft Office

Professional conduct

Customer service

Independence & multitasking

Education

High school diploma

Associate or bachelor’s degree preferred

Job description

Gain a meaningful career helping children and families thrive. If you have a desire to help others, this might be the place for you. Join our welcoming environment and make an impact!

The team at LCFS brings their best to the important work of strengthening families and building futures for children and parents. As a leading child welfare agency with 16 locations across Illinois, our mission is to nurture and strengthen children and families in need. Be a part of a team that is a leader in innovative best practice and strong child welfare outcomes!

Full Time Employee Benefits

• Professional Development/Training and Support
• Health and Wellness
• Work/Life Balance
• Life Insurance & Disability Insurance
• Employee Recognition/Staff Engagement
• Tuition Assistance/Reimbursement Program (up to $3,000/year after first year of employment)
• Employer paid licensure for LCSW and LCPC
• University tuition discount available upon hire
• Chamberlain University: 10% discount
• Lewis University: 20% discount
• National Louis University: 10% discount
• Extensive Leadership Training and Professional Development Classes
• LGBTQ+ Training
• Supervisory support
• Public Loan Forgiveness Organization

Equal Opportunity Employer

LCFS is an equal opportunity employer and consideration for employment is made without regard to race, color, national origin, age, sex, disability, protected veteran status, or any other characteristic protected by applicable law. EEOC_KnowYourRights

Location: Mt. Vernon, IL

Essential Functions:

1. Primarily responsible for administrative support such as data entry, scanning documents, managing incoming and outgoing mail, including sorting, distributing, and organizing documents. Welcomes and greets visitors, guests, clients, and employees with a warm and professional demeanor.
2. Establishes and maintains systems for assigned programs that collect data on clients, services and outcomes; tracks related expenses and program statistics; and maximizes utilization of PC based systems.
3. Filing physical and electronic documents by sorting files alphabetically and according to content, dates, significance, etc. Prepares documents and files for audit purposes, ensuring accurate and timely submissions.
4. Handle confidential information with discretion.
5. Answer and direct incoming phone calls, ensuring accurate and timely routing to appropriate individuals or departments. Schedule appointments and meetings, coordinating with team members to find suitable times and notify participants of any changes.
6. Order office supplies and ensure appropriate and timely distribution.
7. Assist with new employee onboarding including ordering IDs/business cards and ensuring all necessary items are provided.
8. Regularly assist office supervisor with relevant tasks as assigned. Keep supervisor informed of issues related to their area of responsibility.
9. Facilitates posting communications for direct service staff, administrative staff and clients.
10. Receive and log donations and provide timely acknowledgement response.
11. May assist with Volunteers.

Knowledge and Ability Requirements

• Proficient in Microsoft Office Suite; understands office systems and procedures.
• Knowledge of office professional conduct and professional presentation of self.
• Excellent customer service approach with the ability to effectively communicate with both clients and staff.
• Ability to work independently, multi-task and ensure accuracy in meeting deadlines. Ability to respond to changing demands of the office and be flexible.

Education and Experience

High school diploma required; associate or bachelor’s degree preferred. Experience as a receptionist or in a customer-facing role is preferred. Additional training in office skills preferred. Must demonstrate excellent customer service with strong attention to detail, including ability to work with numbers/statistics. Excellent organizational and multitasking abilities and strong interpersonal skills. Must provide timely responses to requests from supervisor, staff, and external inquiries.

Physical Demands and Other Requirements

To perform this job successfully, the employee must be able to perform the essential duties listed in the job description. The role requires talking or hearing, frequent sitting, and occasional standing, walking, and use of hands and fingers to handle objects or controls. Capable of operating standard office equipment, including a computer and keyboard, calculator, fax machine, and copier. May occasionally lift and/or move up to 20-30 pounds. Requires valid driver’s license and auto insurance and the ability to safely operate a motor vehicle. The work environment typical is low to moderate noise.

Position Responsibilities/Program Execution and Decision Making

Diversity and Inclusion/Professionalism: In all aspects of work, acts as a role model, supports LCFS as a welcoming community, promotes diversity and inclusion, and collaborates to advance equity and dismantle barriers to an inclusive community. Participates in annual professional development and/or advocacy regarding inclusion.

Ethical Conduct: Follows ethics policies and procedures as defined by the agency and related licensing, regulatory, or accrediting bodies. Maintains confidentiality of client, staff, and agency information. Reports any known or suspected breaches of confidentiality and addresses related issues appropriately.

Communication/Interpersonal Skills: Delivers clear, accurate, timely, and respectful communication. Maintains professional boundaries with clients, staff, interns, volunteers, and vendors. Shares skills and concepts effectively and works with others under time and environmental pressures.

Safety and Agency Resource Utilization: Demonstrates sound judgment in safety and daily work. Notifies supervisors of incidents or issues. Reports suspicions of abuse promptly. Ensures appropriate use of materials and resources and minimizes waste.

Other Responsibilities: All other tasks and responsibilities as assigned.

We expect the LCFS organizational culture to be color cognizant, acknowledging racial and ethnic differences and addressing systemic racism through explicit, productive conversations and advocacy.