Receptionist

WellSpan Health; Mount Gretna (PA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Comprehensive health benefits

Retirement savings plan

Paid time off (PTO)

Education assistance

Financial education and support, Daily

Expanded Paid Parental Leave

Job summary

WellSpan Philhaven in Mt. Gretna, PA, is seeking a full-time receptionist to greet patients, vendors and visitors and direct them to the appropriate offices. The role involves operating a multi-line phone system, routing calls, and providing general information to callers.

The position requires a high school diploma or GED and strong communication and customer-service skills. Typical hours are 8am–4pm, with every-other-weekend shifts and 72 hours every two weeks.

Qualifications

• High School Diploma or GED required.
• 1 year related work experience preferred.
• Excellent communication, interpersonal and customer relations skills; basic computer skills.

Responsibilities

• Greets patients, vendors and visitors and directs them to the proper office or area.
• Operates a multiple-line telephone and routes calls to the appropriate person or location.
• Provides assistance, guidance, and direction to patients and/or visitors; calls for an escort when necessary.
• Answers telephones, routes callers, takes messages and provides routine information.
• Enters and/or retrieves data from established computer files using knowledge of various software applications.
• Assists with office operations, special initiatives and projects as requested.
• Maintains appropriate records, reports and files as required.
• If assigned to York and Gettysburg Hospital Reception Area: handles telegrams, messages, flowers, newspapers; notifies personnel; maintains log.

Skills

Excellent communication

Interpersonal skills

Customer service

Basic computer skills

Education

High School Diploma or GED

Job description

General Summary

Greets patients, vendors and other visitors and ensures that they are directed/escorted to the proper office/area. Operates a multiple-line telephone and routes calls to the appropriate person or location.

Job Description

Full-time, Days

8am-4pm, Monday-Friday

Every-other-weekend: 7am-3pm

72 hrs/2 weeks

General Summary

Greets patients, vendors and other visitors and ensures that they are directed/escorted to the proper office/area. Operates a multiple-line telephone and routes calls to the appropriate person or location.

Responsibilities

Duties and Responsibilities

Essential Functions

• Provides assistance, guidance, and direction to patients and /or visitors. Ascertains the nature of their business; assists and/or directs patients and/or visitors to various locations in the building when appropriate. Calls for an escort when necessary.
• Provides excellent customer service assistance.
• Answers telephones, routes callers, takes messages and provides routine information to callers.
• Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
• Assists with office operations, special initiatives and projects as requested.
• Maintains appropriate records, reports, and files as required.
• IF ASSIGNED TO YORK AND GETTYSBURG HOSPITAL RECEPTION AREA: Receives telegrams, messages, flowers, newspapers, and other items; notifies appropriate personnel. Verifies that patient has not been discharged; returns flowers delivered for discharged patients. Maintains log of items received; delivers or arranges for the delivery of items to patients and appropriate personnel.

Common Expectations

• Maintains and follows established policies and procedures, objectives, quality assessment and safety standards.
• Participates in educational programs and inservice meetings.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Sets a positive example of excellent service.
• Attends meetings as required.

Qualifications

QUALIFICATIONS

Minimum Education

• High School Diploma or GED Required

Work Experience

• Less than 1 year Up to 1 month experience. Required
• 1 year Related work experience. Preferred

Knowledge, Skills, And Abilities

• Excellent communications, interpersonal and customer relations skills.
• Basic computer skills.

Benefits Offered

• Comprehensive health benefits
• Retirement savings plan
• Paid time off (PTO)
• Education assistance
• Financial education and support, including DailyPay
• Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)

About Us

WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region’s largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.

About The Team

WellSpan Philhaven

Situated on more than 200 acres, WellSpan Philhaven’s main campus in Mt. Gretna, PA, is a tranquil place with walking trails nestled within a picturesque forest and adjacent to an operating farm. The campus provides an atmosphere of peace and serenity for our clients. Our most comprehensive continuum of care, which includes more than 20 programs and services is located at this main campus.

At WellSpan Philhaven, we help address mental health conditions such as depression, anxiety, bipolar disorder, attention deficit disorder, phobias, post-traumatic stress disorder and more.