Receptionist

Talentify; Deer Park (IL); On-site; USD 30,000 - 40,000; Part time

Benefits offered by this job

Birthday & anniversary PTO

Tuition Assistance

Double pay on holidays

PTO accrual on DAY 1

Referral Bonus

Free meal during shift

Loyalty Incentive

Employee Recognition Program

Discounts through Verizon and AT&T

Pay Advance Program

Medical and Prescription Drug Coverage

Basic Term Life/AD&D

401k

Job summary

Dial is seeking a customer service representative in Deer Park, Illinois, to provide exceptional service and create a welcoming environment within the community. This role supports daily operations at the front desk and assists residents with various requests.

The ideal candidate should enjoy working with older adults and have experience in customer service. This position offers various perks, including benefits and recognition programs, enhancing job satisfaction.

Qualifications

• Experience in customer service, hospitality, or senior living.
• Must be at least 18 years of age.

Responsibilities

• Welcome guests and assist with sign-in procedure.
• Assist residents with requests for transportation and information.
• Answer and direct phone calls, take messages.
• Respond to emergency situations as the point of contact.
• Monitor lobby and common areas for safety.
• Maintain reservations and schedules for guest suites.
• Receive mail and packages, ensuring timely distribution.
• Update and maintain resident/family emergency contacts.
• Handle requests for maintenance and housekeeping.
• Perform administrative tasks such as filing and typing.
• Promote community events to residents and guests.
• Notify supervisor when supplies need to be ordered.
• Maintain confidentiality of resident information.
• Report on-job injuries to the supervisor.

Skills

Customer service

Communication skills

Computer skills

Organizational skills

Education

High school diploma or equivalent

Job description

Position: Sundays* 6:00am-2:00pm, Seeking candidate with flexible availability for additional weekday shifts as needed

Dial is the place to love the way you work. Our team members get the opportunity to serve and learn from some of the most knowledgeable seniors. Our residents will become your family as we seek to infuse happiness into the lives of those we serve daily. You will make a difference at Dial by not only adding years to resident's lives, but life to their years.

Perks & Benefits:

• Birthday & anniversary PTO
• Tuition Assistance
• Double pay on holidays
• PTO accrual on DAY 1
• Referral Bonus
• Free meal during shift (Up to $260 savings)
• Loyalty Incentive
• Employee Recognition Program
• Discounts through Verizon and AT&T
• Pay Advance Program
• Medical and Prescription Drug Insurance including Dental and Vision
• Basic Term Life/AD&D
• 401k

Position Overview

This position provides exceptional customer service and creates a welcoming environment within the community. The role supports daily operations at the front desk, assists with resident requests, and helps ensure smooth communication across departments.

Essential Job Responsibilities

• Welcome all guests warmly, determine nature of business, assist with sign-in procedure, and announce guest to appropriate personnel or resident.
• Assist residents and/or families with requests for transportation, reservations, and general information.
• Answer and direct phone calls, take messages, and respond to inquiries.
• Responds to emergency situations and is the point of contact in all emergency situations.
• Monitor lobby and common areas to ensure safety and promote a positive environment.
• Maintain reservations and schedule for guest suites, clubhouse, and private dining.
• Receive mail and packages and ensures they are distributed accurately and timely.
• Updates and maintains resident/family emergency list and contact information as changes occur.
• Receives requests for maintenance and housekeeping services.
• Perform any necessary administrative tasks such as filing, organizing, typing, data entry, envelope stuffing, addressing, or stamping.
• Help promote community events and activities to residents and guests.
• Notify supervisor when items need to be ordered, received, and maintain office supply list.
• Maintain confidentiality of resident and community information.
• Report on‑job injuries to the supervisor before the end of the work shift on the day the injury occurs.
• Other duties as assigned.

Education, Experience and Other Required

• Experience in customer service, hospitality, or senior living
• Must be at least 18 years of age

Knowledge, Skills, and Abilities Required

• Basic computer skills, including phone systems
• Strong communication and interpersonal skills
• Professional appearance and demeanor
• Ability to multitask and remain organized in a fast-paced environment
• Promote teamwork in providing services to residents.

Preferred Qualifications

• Willingness to learn and help others
• Enjoyment in working with older adults

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