Receptionist

CenterWell; Miami Beach (FL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k)

Paid time off

Job summary

CenterWell is seeking a Receptionist I to deliver a welcoming experience for patients, providers, and visitors while supporting clinic operations. You will route calls, greet guests, assist with scheduling, and manage routine administrative tasks in a fast-paced healthcare setting.

The role emphasizes organization, customer service excellence, and the ability to multitask. 40 hours per week in Miami Beach with the potential for bonus based on performance.

Qualifications

• High School Diploma or GED required or equivalent.
• 1 year+ healthcare experience preferred; strong customer service background acceptable.
• Must be passionate about patient experience and care.
• Excellent customer service and phone etiquette.
• Team player with positive attitude and multitasking ability.
• Attention to detail and highly organized.
• Knowledge of MS Office (Word, Excel, Outlook, Access).
• Bilingual in English and Spanish preferred.

Responsibilities

• Receive and route calls and guests promptly and courteously.
• Manage provider schedules and coordinate appointments.
• Confirm patient visits and handle rescheduling/no-shows.
• Answer/direct calls, greet visitors, and maintain visitor records.
• Process mail and support general office operations.

Skills

Customer service

Phone etiquette

Multitasking

Organized

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

MS Office

EMR Systems

Medical Terminology

Job description

Become a part of our caring community

The Receptionist 1 receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

The Receptionist I serves as the first point of contact for patients, providers, and visitors, delivering a welcoming and professional experience while supporting daily clinic operations. Reporting to the Clinical Supervisor and/or Center Administrator, this patient-facing and provider-facing role is responsible for managing provider schedules, coordinating appointments, confirming patient visits, and handling rescheduling and no-show follow-up. Additional responsibilities include answering and directing calls, greeting visitors, maintaining visitor records, and responding to routine inquiries. The Receptionist I also supports administrative functions such as scheduling meetings, processing mail, and assisting with general office operations. The ideal candidate is organized, customer-focused, detail-oriented, and skilled at managing multiple priorities in a fast-paced healthcare environment while providing exceptional service.

Use your skills to make an impact

Required Qualifications

• High School Diploma or GED
• 1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.
• Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
• Excellent customer service and phone etiquette
• Team player with a positive attitude
• Ability to multitask in a fast-paced environment
• Attention to detail and highly organized
• Knowledge of MS Office (Word, Excel, Outlook, Access)

Preferred Qualifications:

• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)
• Bilingual in English and Spanish

Additional Information:

This role is considered patient-facing and is part of the company’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Location: Miami Beach, Florida

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$38,000 - $45,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us
About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana’s Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva’s innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health – addressing the social, emotional, behavioral and financial needs that can impact our patients’ well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.