Receptionist

Ergclinical; Miami, Northern (FL, KY); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Medical and dental coverage

401(k) matching

Paid time off

Job summary

Evolution Research Group (ERG) seeks a Receptionist for the CPMI-Clinical Pharmacology Miami site. You will greet patients, answer phones, and maintain patient flow at the front desk.

Key tasks include processing forms, scheduling, updating records, and coordinating tests while supporting a professional, regulatory-conscious team.

Qualifications

• High school diploma or GED required.
• Strong organizational and detail orientation.
• Ability to work in a dynamic team setting.
• Excellent interpersonal, written and verbal communication.
• Familiarity with GCP/ICH guidelines and regulatory context.
• Know medical terminology and basic computer skills.

Responsibilities

• Answer phones and route calls or take messages.
• Greet patients and initiate forms upon arrival.
• Maintain clean waiting area, kitchen, and supplies.
• Call patients to confirm or follow up on appointments.
• Schedule appointments and inform staff of changes.
• Update patient database and enrollment logs.
• Prepare and file consent forms and medical records.
• Manage office equipment and perform clerical duties as needed.
• Handle mail, faxes, copies, and test scheduling (CT, x-ray).
• Support evolving needs of the organization.

Skills

Organizational skills

Detail oriented

Team player

Communication skills

GCP/ICH knowledge

Medical terminology

Computer basics

Education

High school diploma/GED

Tools

Study Manager

Word/Excel

Job description

Full Time CPMI-Clinical Pharmacology Miami, Miami, FL, US

3 days ago Requisition ID: 1446

Salary Range: $18.00 To $19.00 Annually

About Company:

Evolution Research Group (ERG) is dedicated to delivering high-quality Phase I–IV clinical trial execution to help sponsors bring lifesaving and life-enhancing therapies to market quickly and safely. Founded in 2014, ERG has grown into a leading neuroscience clinical development company, with affiliate sites across the U.S. and deep expertise in clinical pharmacology, psychiatry, neurology, acute pain, and metabolic disorders. ERG has completed over 5,000 trials and continues to expand into high-need therapeutic areas in the U.S. and globally.

Why join us?

We offer a supportive culture, meaningful work, and the opportunity to contribute to cutting-edge research alongside industry leaders. Plus, we offer competitive benefits include medical and dental coverage, a matching 401(k), and paid time off to recharge.

Job Description:

The Receptionist is responsible for all functions associated with the front desk including greeting patients, answering the phone, and maintaining patient flow.

Responsibilities:

• Answer the phone and respond appropriately by routing the call to the correct person or taking a message.
• Greet patients upon arrival and initiates completion of required forms.
• Maintain clean and neat office area including waiting room and kitchen. Includes magazines, newspapers, trash, etc.
• Call patients to confirm appointments, follow up on patients who are late or do not keep their appointment.
• Maintain schedule and inform office staff of schedule changes.
• Update computer database and enrollment logs
• Maintain office supplies, kitchen supplies, etc. and order/purchase as necessary.
• Maintain forms files including consent, physical exam and neurological exam files.
• Maintain and uses office equipment appropriately.
• Disburse checks for patient expenses as appropriate.
• Receive and distribute mail.
• Schedule outside tests as necessary including CT scans and x-rays.
• Fax and make copies as requested.
• Request medical records from outside offices as necessary.
• Additionally, this role may encompass responsibilities beyond those outlined above, as required by the evolving needs of the organization. This job description is intended as a foundation and may be subject to expansion or modification to best suit ERG’s objectives.

Skills and Qualifications:

• Education and experience
  • High school diploma/GED required.
• Requirements
  • Organizational skills.
  • Detail oriented.
  • Ability to work in a dynamic environment.
  • Ability to work as a team member.
  • Understand regulatory requirements, as well as Good Clinical Practices (GCP) and International Conference of Harmonization (ICH) guidelines.
  • Knowledgeable in medical terminology
  • Excellent communication skills (interpersonal, written, verbal)
  • Basic computer skills to include Word, Excel, as well as proprietary applications unique to the clinical research industry (such as Study Manager)