Receptionist

SunState Medical Specialists; Miami (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

SunState Medical Specialists is seeking a Front Desk Receptionist to be the first point of contact for patients across our Florida locations. The role emphasizes patient friendliness, accuracy in charting, and effective communication with insurance providers and the billing team.

The successful candidate will assist with appointment scheduling, patient questions regarding billing, and transfer of calls to the appropriate departments, ensuring a warm and professional patient experience.

Qualifications

• Cheerful, positive and respectful attitude is required.
• Excellent organizational and interpersonal skills are essential.
• Good telephone, computer, and typing skills are needed.
• High School graduate or equivalent.
• 1+ year experience as medical receptionist preferred, but not required.
• Bilingual English/Spanish preferred.

Responsibilities

• Maintain patient charts including demographics and billing information.
• Verify insurance benefits and communicate financial responsibilities to patients.
• Assist with patient collections and identify outstanding balances.
• Schedule new and follow-up appointments and manage referrals.
• Handle incoming calls and transfer to appropriate team members.
• Take messages accurately and ensure timely delivery.

Skills

Customer service

Organizational skills

Telephone skills

High School diploma

Medical receptionist experience

Bilingual English/Spanish

Education

High School Diploma

Tools

Typing speed

Job description

Why Join Us?

SunState Medical Specialists (SMS) is proud to be a part of OneOncology in delivering exceptional, community-based specialty care across Florida. With a team of 105 physicians spanning urology, radiation oncology, medical oncology, breast surgery, general surgery, and head and neck surgery, SMS is committed to providing high-quality, accessible care. Our practice continues to expand services by offering advanced radiation therapies, in-house pharmacy and laboratory capabilities, care management, theranostics, cutting-edge diagnostic imaging, and clinical research. We are dedicated to recruiting top-tier physicians to help increase access to affordable, high-quality care throughout the state.

Job Description

In all of our centers, the first point of contact for our patients is the Front Desk Receptionist. As first impressions are lasting, it is imperative that our personnel portray patience, understanding, and professionalism.

Your Key Responsibilities

• Maintenance of patient's chart:
• Patient demographics
• Billing information
• Copy photo I.D. and insurance card
• Obtain necessary consent form signatures, including HIPAA policy
• Verification of Insurance Benefits:
• Benefits are confirmed through electronic or phone contact with the insurance provider for every patient encounter
• Eligibility and financial responsibility information must be communicated clearly to patients
• Benefit information is documented in the patient record
• Assist with Patient Collections:
• Daily chart prep will include identifying patient financial responsibility for each visit and any outstanding balances due
• Assist with patient questions regarding billing and insurance payments
• Schedule patient appointments:
• New and follow up appointments within the practice
• Consultation appointment referrals
• Assist with incoming phone calls:
• Manage incoming calls and transfer appropriately
• Take complete and accurate messages and ensure message delivery in a timely manner

Minimum Qualifications

• Ability to maintain a cheerful, positive and respectful attitude
• Excellent organizational and interpersonal skills
• Good telephone, computer, and typing skills
• High School graduate or equivalent
• 1+ year experience as medical receptionist preferred, but not required
• Bilingual English/Spanish preferred