Receptionist

Conviva Senior Primary Care; Jacksonville (FL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Disability insurance

Life insurance

Job summary

Conviva Senior Primary Care in Jacksonville, FL is seeking a friendly Receptionist to manage front desk operations and provide essential administrative support in a physician practice. You will greet patients, schedule appointments, and assist the medical team under established guidelines.

This patient-facing role requires at least 1 year of healthcare front office experience, excellent customer service, and proficiency with Microsoft Office.

Qualifications

• 1+ year healthcare front office experience.
• Excellent customer service and phone skills.
• Effective multitasking in fast-paced settings.
• Detail-oriented and organized.
• Proficient in Microsoft Office.

Responsibilities

• Greet patients and visitors in person and by phone.
• Manage patient appointments and coordinate with medical staff.
• Update patient records in EMR and CRM systems.
• Process billing, update accounts, and collect copayments.
• Answer calls, respond to inquiries, and provide information.
• Maintain a clean and organized reception area.
• Support office tasks such as ordering supplies and arranging couriers.
• Make decisions within established guidelines.

Skills

Healthcare front office

Customer service

Multitasking

Attention to detail

Microsoft Office

Job description

Become a part of our caring community The Receptionist manages front desk operations and provides administrative support within a physician practice or center. You will ensure a welcoming experience for all patients and visitors and supports the medical team with routine administrative tasks under close guidance and established guidelines. You will report to the Center Administrator.

Become a part of our caring community The Receptionist manages front desk operations and provides administrative support within a physician practice or center. You will ensure a welcoming experience for all patients and visitors and supports the medical team with routine administrative tasks under close guidance and established guidelines. You will report to the Center Administrator.

Job Responsibilities

• Greet patients and visitors in person and by phone
• Manage patient appointments and coordinate with medical staff
• Update patient records in EMR and CRM systems
• Process billing, update accounts, and collect copayments
• Answer calls, respond to inquiries, and provide information
• Maintain a clean and organized reception area
• Support office tasks such as ordering supplies and arranging couriers
• Make decisions within established guidelines
• Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Required Qualifications

Use your skills to make an impact

• 1+ year healthcare front office experience
• Excellent customer service and phone skills
• Effective multitasking in fast-paced settings
• Detail-oriented and organized
• Proficient in Microsoft Office

Preferred Qualifications

• 1+ years value-based care experience
• Medical terminology knowledge
• EMR systems experience
• Bilingual: English & Spanish

Work Hours: Monday – Friday 8:00 to 5:00

Location: Onsite at Jacksonville, FL

Additional Information

This role is considered patient-facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$38,000 - $45,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description Of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana’s Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva’s innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health – addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.