Receptionist

New Country BMW; Hartford (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading dealership is looking for a full-time receptionist/switchboard operator who excels in customer service and communication. The ideal candidate will manage inbound calls, operate the switchboard, and ensure a welcoming environment for elite clientele. Successful candidates will enjoy benefits such as medical coverage, 401K plan, and long-term job security within a family-owned atmosphere.

Benefits

Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Paid Training

Family owned and operated

Long term job security

Qualifications

• Prior experience in telemarketing and/or hospitality.
• Flexibility with regard to scheduling.
• Automotive dealership experience is a plus.

Responsibilities

• Answering inbound sales and service calls.
• Operate busy switchboard & communicate efficiently.
• Greeting customers upon arrival and exit.

Skills

Telephone skills

Computer proficiency

Professional appearance

Education

High school diploma or GED

Tools

MS Office Suite (Word and Excel)

Customer relationship management (CRM) tool

Job description

If you are a personable individual with strong phone skills and a great work ethic, join the New Country team! We are seeking a full-time receptionists/switchboard operators to work at our dealership. We serve elite clientele and you must always be prepared to provide them with outstanding customer service in all circumstances, and to handle challenging client issues with the diplomacy needed to ensure that they remain loyal customers. You will also develop and maintain good working relationships with colleagues in every other department of our dealership.

At New Country, our people do whatever it takes to find solutions. We’re building a culture that’s genuinely engaged & dedicated to communities we serve. Our dealerships & employees pride themselves on being deeply involved in local communities, charities, nonprofit organization, and consider it a privilege to serve. With deep roots in the cities and towns where our car dealerships are located, we pride ourselves on a family atmosphere and strong customer bonds.

Benefits

Medical and Dental
401K Plan
Paid time off and vacation
Growth opportunities
Paid Training
Family owned and operated
Long term job security

Responsibilities

Answering inbound sales and service calls
Operate busy switchboard & communicate efficiently with all customer & internal teams
Collecting payment for both service and parts customers
Greeting customers upon arrival and exit
Maintaining a professional appearance and demeanor at all times

Qualifications

High school diploma or GED
Prior experience in telemarketing and/or hospitality
Exceptional telephone skills, with a high level of comfort, and a professional voice and manner
Computer proficiency, particularly in MS Office Suite (Word and Excel)
Ability to learn new software programs
Professional business appearance and demeanor
Flexibility with regard to scheduling
Automotive Dealership Prior experience with an automotive dealership a plus
Public relations experience, a plus
Cold call experience, a plus
Experience using a customer relationship management (CRM) tool, a plus
Experience running a business switchboard, a plus

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.