Receptionist

Humana, Inc.; Gastonia (NC); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision benefits

401(k) retirement savings plan

Paid time off

Job summary

CenterWell Senior Primary Care in Gastonia, NC is seeking a courteous Receptionist to greet visitors, route calls, and support daily operations. You will manage messages, assist with meeting room bookings and mail, and provide front-desk service under guided supervision.

This patient-facing role requires strong customer service, organization, and basic MS Office skills. Prior healthcare exposure is preferred.

Qualifications

• High School Diploma or GED required or equivalent.
• 2+ years experience in healthcare or strong customer service background.
• Excellent customer service and phone etiquette.
• Attention to detail and highly organized.
• Ability to multitask in a fast-paced environment.
• Knowledge of medical terminology.
• MS Office (Word, Excel, Outlook, Access).
• Bilingual in English and Spanish preferred

Responsibilities

• Greet visitors and determine the nature of their visit; issue passes.
• Answer and route incoming calls; take and distribute messages.
• Assist with mail, meetings, and courier duties as needed.
• Respond to routine inquiries about location, hours, and contacts.

Skills

Customer service

Phone etiquette

Attention to detail

Multitasking

Medical terminology

MS Office

Bilingual English/Spanish

Education

High School Diploma or GED

2+ years Healthcare experience preferred

Tools

EMR Systems

Job description

Become a part of our caring community The Receptionist receives and correctly routes incoming and outgoing telephone calls and attends to all callers/visitors promptly. The Receptionist performs basic administrative/clerical/operational/customer support/computational tasks. Typically work on routine and patterned assignments. The Receptionist operates a switchboard or multi-line phone and maintains long distance call logs. Take and distribute accurate messages. Greet visitors and determine the nature of their visit, issues visitor passes and maintain visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee. Respond to routine inquiries from internal or external sources such as our location, hours of operation, phone numbers, and email address. Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages. You limit decisions to defined parameters around work expectations, quality standards, priorities and timing, and works under close guidance or within established practices and guidelines with minimal opportunity for deviation. Use your skills to make an impact

Required Qualifications

• High School Diploma or GED
• 2 years or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.
• Excellent customer service and phone etiquette
• Attention to detail and highly organized
• Ability to multitask in a fast-paced environment
• Knowledge of Medical Terminology
• Knowledge of MS Office (Word, Excel, Outlook, Access)
• Must be passionate about contributing to an organization focused on improving consumer experiences

Preferred Qualifications

• Experience with EMR Systems (Electronic Medical Records)
• Bilingual in English and Spanish

Additional Information

This role is considered patient-facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$38,000 - $45,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.

• medical
• dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance
• many other opportunities

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.