RECEPTIONIST

The GEO Group, Inc.; Florence (AZ); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

401(k)

Pet Insurance

Dental Insurance

Paid Training

Flexible Spending Account

Job summary

The GEO Group, Inc. is seeking a front desk/clerical professional to support our facility operations. Under direct supervision, you will answer phones, greet visitors, route inquiries, and provide basic administrative assistance to staff and departments.

You will need a high school diploma or GED and a strong commitment to customer service, confidentiality, and teamwork. This on-site role supports the company’s mission in evidence-based rehabilitation and community services.

Qualifications

• Pleasant demeanor and ability to provide superior customer service.
• Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence.
• Ability to effectively present information one-on-one and to small groups; maintain confidentiality.

Responsibilities

• Operate the facility telephone system and direct incoming calls.
• Greet visitors and vendors; assist with transportation arrangements as needed.
• Provide clerical support and basic administrative tasks as required.
• Answer calls, take messages, and route to appropriate personnel or department.
• Maintain appointment calendars and office supplies; process basic payments and travel vouchers.

Skills

Customer service

Multitasking

Communication

Reading & writing

Attention to detail

Telephone etiquette

Confidentiality

Computer literacy

Education

High school diploma or GED

Tools

Office software

Job description

Benefits Information

Full-time employees will enjoy a competitive benefits package with options for you and your family including:

• Paid Time Off


• Paid Holidays


• 401(k) Matching


• Health Insurance


• Vision Insurance


• Life Insurance


• Health Savings Account


• Tuition Reimbursement


• Employee Discount


• Reduced Tuition Rates


• Disability Insurance


• Employee Assistance Program


• 401(k)


• Pet Insurance


• Dental Insurance


• Paid Training


• Flexible Spending Account

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Opportunity Employer

Overview

Are you looking for a career you can feel good about? We hire only those that strive to do their best. By joining our family, you'll receive the honor and recognition that comes with working for the industry's global leader in evidenced based rehabilitation.

Who We Are

GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes.

Why Work For GEO

• We believe that work is more than a place you go to every day. It is about being inspired and motivated to achieve extraordinary things.


• Employee benefits play an important role in making The GEO Group a great place to work. At GEO, we believe in the three pillars of employee wellbeing: physical, emotional, and financial. With comprehensive benefits and competitive wages, we trust that you will find all the resources you need here to be successful.

Responsibilities

Summary

Under direct supervision, this position operates the facility telephone system to direct incoming calls and place outgoing calls. In addition, it greets vendors, customers, job applicants and other visitors, and arranges for transportation services when needed. Finally, this position may provide a variety of clerical support activities as needed.

Primary Duties And Responsibilities

• Retrieves messages from voice mail and forwards to appropriate personnel.


• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.


• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.


• Answers questions about organization and provides callers with address, directions, and other information.


• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.


• Monitors visitor access and issues passes when required.


• May update appointment calendars.


• Receives, sorts, and routes mail, and maintains and routes publications.


• Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.


• May take payments for services and products.


• May prepare travel vouchers.


• Orders, receives, and maintains office supplies.


• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.


• Performs other clerical duties as needed, such as filing, photocopying, and collating.


• Performs other duties as assigned.

Qualifications

Minimum Requirements

• High school diploma or general education degree (GED) and one (1) to three (3) months related experience and/or training; or equivalent combination of education and experience.


• Pleasant demeanor, ability to multi-task and provide superior customer service is required.


• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.


• Ability to perform basic mathematical equations.


• Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.


• Experience in office procedures and related clerical duties preferred.


• Ability to provide effective customer service by responding promptly to customer needs, services, and inquiries.


• Ability to maintain confidentiality.


• Ability to listen to others without interrupting and keeping emotions under control.


• Ability to speak clearly and persuasively in positive or negative situations; listen and get clarification; and respond well to questions.


• Ability to treat people with respect.


• Ability to keep commitments; work with integrity and ethically; and uphold organizational values.


• Ability to follows policies and procedures; complete administrative tasks correctly and on time; and support the organization's goals and values.


• Ability to adapt to changes in the work environment; manage competing demands and adapt to frequent change, delays, or unexpected events.


• Must be consistent at work and on time and ensures work responsibilities are covered when absent.


• Must follow instructions and respond accordingly to management direction


• Ability to work with computers and the necessary software typically used by the department.


• Must have valid AZ Drivers License

GEO Secured Services