Receptionist

Presbyterian Villages of Michigan; Flint (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team as a receptionist. This role involves greeting visitors, answering inquiries, and providing clerical support to ensure smooth operations. You will be the first point of contact, creating a welcoming environment while managing various administrative tasks. The ideal candidate will have strong customer service skills, proficiency in office software, and the ability to maintain confidentiality. Join a supportive team that values your contributions and offers opportunities for professional growth in a rewarding environment.

Qualifications

• High School diploma or GED is required.
• 1-2 years of related experience preferred.

Responsibilities

• Greet visitors and assist with inquiries and directions.
• Operate office equipment and perform clerical tasks.
• Maintain confidentiality and handle emergency situations.

Skills

Customer Service

Clerical Skills

Communication Skills

Confidentiality

Education

High School Graduate

General Education Degree (GED)

Tools

Microsoft Office Software

Office Equipment (fax, scanners, copiers)

Job description

Overview

Greets family and visitors, answers general inquiries, assists/directs to the appropriate party, performs clerical tasks and assists with residents' needs as needed.

Responsibilities

Essential Duties:

1. Operate office equipment such as fax machines, scanners, copiers, and use computers for spreadsheet, word processing, database management, and other applications.
2. Answer telephones with a pleasant demeanor using PVM approved greeting, give information to callers, take messages, or transfer calls to appropriate individuals.
3. Greet persons entering the establishment with a pleasant demeanor using PVM required greetings, determine the nature and purpose of visit, and direct or escort them to specific destinations or appropriate persons according to their needs.
4. Mail newsletters, promotional material, or other information/documents using computer, mail, or facsimile machine to ensure timely receipt of information.
5. Organize and maintain reported maintenance work orders received from residents and staff upon receipt.
6. Perform administrative support tasks, such as typing, formatting, proofreading, and recommending revisions on documents and making copies of correspondence or other printed material.
7. Distribute incoming mail or other materials on the day received and prepare outgoing mail by the next scheduled pickup.
8. Maintain confidentiality of resident, staff personnel, and employment information.
9. Schedule space or equipment for special programs, meetings, or events.
10. Respond to the Personal Emergency Response System (PERS) when a page is received because a resident activated their emergency button. Assess the situation and call 911 for assistance when necessary.
11. Attend and participate in all appropriate meetings and training opportunities to keep informed on current information and skill development.
12. Follow established policies and procedures including but not limited to Presbyterian Villages policies and procedures, safety policies and procedures, and federal, state, and local regulations.
13. Perform all other duties as assigned.

Qualifications

Education: High School Graduate/General Education Degree (GED).

Experience: One to two years related experience.

Computer Skills: Must have proficient skills in computers and Microsoft Office Software.